Customer Service

PT Smartec Teknologi Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

Bantusaku adalah perusahaan keuangan online yang berbasis di Jakarta dan fokus pada layanan keuangan pribadi serta pinjaman peer-to-peer. Kami mencari profesional Customer Service yang mampu menghubungi pelanggan, memberikan informasi produk dan prosedur, serta menyelesaikan masalah demi menjaga kualitas layanan.

Tanggung jawab meliputi menangani keluhan, mencatat isu untuk tindak lanjut, dan menjawab pertanyaan di berbagai platform.

Qualifications

• Minimal 1 tahun pengalaman sebagai Customer Service atau Contact Center
• Berorientasi pelanggan
• Berupaya meningkatkan kualitas layanan

Responsibilities

• Menangani keluhan pelanggan dan berikan solusi terbaik
• Menyampaikan informasi produk/ prosedur kepada pelanggan
• Merekam dan menganalisis permasalahan pelanggan untuk perbaikan produk/layanan
• Menjawab pertanyaan terkait produk/layanan dari berbagai platform
• Mencatat informasi pelanggan untuk tindak lanjut jika masalah belum terselesaikan

Skills

Customer service

Relationship management

Education

High School Diploma

Job description

Having the knowledge of the product, providing information about the company's products and services.

As a customer relations officer, that is as someone who can foster good relations with third parties.

As a communicator, it means as a person who contacts customers and provides information about everything that is needed.

As a receptionist, it means as a receptionist who comes to the office, its function is in terms of serving guests who come and provide the desired information as complete as possible.

Provide information about product/service procedures available to customers.

Provide information about requirements that must be met by customers to get certain products/services.

Handling customer complaints and provide the best solution.

Submit customer complaints to related divisions in order to improve the quality of the company.

Answering questions related to products and services from various platforms.

Record and analyze the problems asked by consumers to find out the deficiencies in our products and services.

Record consumer information to follow up on the problem (if not resolved)

Requirements:

Candidate must possess at least a High School Diploma’s Degree from any field

Have minimum 1 year of experience as a Customer Service or Contact Center

Customer-oriented

Strive for continuous improvement

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Your application will include the following questions:

Pernahkah kamu mendapatkan pekerjaan yang membutuhkan pengalaman dalam relationship management? Berapa gaji bulanan yang kamu inginkan? Kualifikasi mana yang kamu miliki? How many years' experience do you have in a Customer Service Role? Apakah kamu berpengalaman di bidang pelayanan pelanggan? Bahasa apa saja di bawah ini yang fasih kamu gunakan? Apakah kamu bersedia menjalani pemeriksaan latar belakang prakerja? Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?

Information Technology Services 101-1,000 employees

Bantusaku is a newly established professional internet finance company specializing in personal financial service and Peer to Peer lending, headquartered in Jakarta, Indonesia. Its management team comes from international banks and global internet and high-tech companies, with professional insights in internet financial products and experience in risk management. Using cutting-edge fraud and credit management technology, it provides lending and borrowing services for personal consumption and SMEs, wealth management for high-net-worth individuals, and aims to be Asia’s leading platform.

Bantusaku is a newly established professional internet finance company specializing in personal financial service and Peer to Peer lending, headquartered in Jakarta, Indonesia. Its management team comes from international banks and global internet and high-tech companies, with professional insights in internet financial products and experience in risk management. Using cutting-edge fraud and credit management technology, it provides lending and borrowing services for personal consumption and SMEs, wealth management for high-net-worth individuals, and aims to be Asia’s leading platform.

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