Customer Service Social Media

PT INDONESIA LOGAM PRATAMA; Tangerang Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Indonesia Logam Pratama mengundang Anda bergabung dengan tim layanan pelanggan. Peran ini menangani pertanyaan dan keluhan via email, WhatsApp, live chat, dan telepon, serta mendokumentasikan interaksi di CRM atau tiket.

Kualifikasi meliputi gelar sarjana semua jurusan, pengalaman minimal 1 tahun di layanan pelanggan, kemampuan soft selling, serta mahir menggunakan email, live chat, WhatsApp Web, media sosial, dan aplikasi CS seperti Qontak atau Zendesk.

Qualifications

• Gelar Sarjana dari semua jurusan.
• Pengalaman minimal 1 tahun di layanan pelanggan.
• Kemampuan soft selling yang terampil.
• Familiar dengan email, live chat, WhatsApp Web, dan media sosial.
• Pengalaman dengan perangkat lunak CS seperti Qontak dan Zendesk.

Responsibilities

• Menanggapi pertanyaan dan keluhan pelanggan melalui email, WhatsApp, live chat, dan telepon.
• Merekam dan mendokumentasikan semua interaksi pelanggan di CRM atau tiket.
• Melakukan eskalasi dan koordinasi dengan tim terkait untuk masalah yang belum terselesaikan.
• Melakukan outbound chats atau calls untuk program tertentu seperti konfirmasi pesanan, survei kepuasan pelanggan, atau promo.

Skills

Soft selling

Email

Live Chat

WhatsApp Web

Social Media

Education

Bachelor's Degree - All Majors

Tools

Qontak

Zendesk

Job description

Respond to customer inquiries and complaints in a friendly and professional manner via email, WhatsApp, web chat, and phone calls

Record and document all customer interactions in the CRM or ticketing system

Escalate and coordinate with relevant teams for issues that cannot be resolved directly

Conduct outbound chats or calls for specific programs, such as order confirmations, customer satisfaction surveys, or promotional offers (up selling)

Qualifications :

Bachelor's Degree - All Majors

1 year of experience in customer service or a similar role

Skilled in soft selling techniques

Familiar with communication platforms such as email, live chat, WhatsApp Web, and social media

Experienced with Customer Service applications such as; Qontak, Zendesk and others

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have in a Customer Service Role?
• Kualifikasi mana yang kamu miliki?

PT Indonesia Logam Pratama / Treasury are an online platform for purchasing and saving Gold.

We commits to democratize gold for everyone through a digital Ecosystem and push financial inclusion through financially responsible products, and financial literacy.

Treasury is the first digital gold application that has Bappebti license.

PT Indonesia Logam Pratama / Treasury are an online platform for purchasing and saving Gold.

We commits to democratize gold for everyone through a digital Ecosystem and push financial inclusion through financially responsible products, and financial literacy.

Treasury is the first digital gold application that has Bappebti license.

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