Experience Customer Service - English

Teleperformance; Kota Yogyakarta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Teleperformance in Yogyakarta is seeking a customer service professional to handle inquiries via email, chat, and other channels in English. You will assist with product questions, order status, payments, shipping, returns, and refunds, while maintaining accurate CRM records.

Applicants should have prior customer service experience, strong communication, and willingness to work shifts including weekends and public holidays, and be willing to be placed in Yogyakarta (WFO).

Qualifications

• Experience in Customer Service (Chat, Email, or Call).
• Strong communicational skills and responsiveness.
• Willing to work in shifting schedule including weekends and public holidays.

Responsibilities

• Handle customer inquiries and provide support through email, chat, and other channels in English.
• Assist customers with product inquiries, order status, payments, shipping, returns, exchanges, and refunds.
• Provide professional, accurate, and timely solutions to customer concerns.
• Document customer interactions and maintain records in the CRM system.
• Coordinate with internal teams to resolve customer issues and ensure a smooth customer experience.
• Ensure high customer satisfaction while meeting service quality and performance standards.

Skills

Customer Service

English

Communication

Shift Work

Tools

CRM software

Job description

Handle customer inquiries and provide support through email, chat, and other communication channels in English

Assist customers with product inquiries, damaged or defective product, order status, payments, shipping, returns, exchanges, and refunds

Provide professional, accurate, and timely solutions to customer concerns

Handle customer complaints with patience, empathy, and a customer-first approach

Document customer interactions and maintain accurate records in the CRM system

Coordinate with internal teams to resolve customer issues and ensure a smooth customer experience

Ensure high customer satisfaction while meeting service quality and performance standards

About you

Experience in Customer Service is a MUST (Chat, Email, or Call)

Communicative

Ready to work in shifting schedule including weekends and public holidays

Willing to be placed in Yogyakarta (WFO)

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have in a Customer Service Role?
• Kualifikasi mana yang kamu miliki?
• Apakah kamu dapat bekerja pada akhir pekan atau hari libur nasional?

Business Support Services 5,001-10,000 employees

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.