Customer Expert Specialist - Germany Speaker

Teleperformance; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Teleperformance is seeking a Customer Expert Specialist who can respond to inquiries via phone, email, or live chat from a German-speaking audience. The role emphasizes delivering excellent service, building lasting relationships, and accurately documenting interactions.

Onsite at RDTX Square, South Jakarta, immediate joining is available. Open to fresh graduates or experienced candidates with strong German and English communication, customer focus, multitasking ability, and teamwork.

Qualifications

• Fresh graduates or experienced candidates welcome.
• Strong communication in German and English.
• Customer-focused with adaptability to different situations.
• Fast learner with positive attitude and strong interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Bachelor's degree is an advantage.

Responsibilities

• Respond to customer inquiries through phone, email, or live chat.
• Understand concerns and provide excellent service to ensure satisfaction.
• Build positive relationships through professional communication.
• Deliver accurate information using tools and resources.
• Resolve issues and follow up until completion.
• Record interactions and maintain account documentation.
• Follow company procedures, standards, and policies.

Skills

German language

English language

Customer service

Multitasking

Teamwork

Fast learner

Education

Senior High School graduate

Bachelor's degree preferred

Tools

Microsoft Office

Salesforce CRM

Job description

Customer Expert Specialist - Germany Speaker

Respond to customer inquiries through phone calls or emails or live chats.

Understand customer concerns and provide excellent service to ensure customer satisfaction.

Build positive and lasting relationships through professional communication.

Deliver accurate information using the appropriate tools and resources.

Resolve customer issues by offering effective solutions and following up until they are completed.

Record customer interactions and maintain accurate account documentation.

Follow company procedures, communication standards, and internal policies.

Qualifications

Open to fresh graduates and experienced candidates from any educational background.

Good communication skills in both German and English.

Customer-focused with the ability to adapt to different situations and personalities.

Fast learner with a positive attitude and strong interpersonal skills.

Able to multitask, prioritize work, and manage time effectively.

Minimum Senior High School graduate; Bachelor's degree is an advantage.

Familiar with Microsoft Office and CRM platforms (such as Salesforce) is a plus.

Comfortable working collaboratively in a team.

Willing to work onsite at RDTX Square, South Jakarta.

Available to join immediately.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Specialist?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?

Business Support Services 5,001-10,000 employees

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.