Customer Service Export Import Shipping

PT. Meratus Line & Group; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT. Meratus Line & Group is seeking a detail-oriented International Customer Service professional to manage customer communications, shipment coordination, and logistics documentation processes.

The ideal candidate has strong English and Bahasa Indonesia communication skills, is able to multitask in a fast-paced environment, and is proficient in Microsoft Excel and logistics/ERP systems. Required: Bachelor's degree in Logistics, Business, or related field; English proficiency; detail-oriented;

Qualifications

• Bachelor's degree in Logistics, Business, or related field.
• Strong communication skills in English (spoken and written).
• Detail-oriented and able to multitask in a fast-paced environment.
• Proficient in Microsoft Excel with typing speed of at least 60 WPM.
• Independent, proactive, and self-driven.
• Adaptable with strong attention to detail when precision is required.
• Preferred: experience in Customer Service, Shipping Lines, Freight Forwarding, or Logistics (1–2 years).

Responsibilities

• Manage customer communication for international shipments.
• Coordinate shipments and logistics documentation.
• Utilize Excel and logistics/ERP systems to track orders.
• Handle inquiries and resolve customer complaints.

Skills

English proficiency

Bahasa Indonesia

Microsoft Excel

Logistics/ERP systems

Multitasking

Detail-oriented

Independent

Proactive

Education

Bachelor's degree in Logistics/Business/related field

Tools

ERP systems

Job description

Position Overview:
We are seeking a detail-oriented International Customer Service professional to manage customer communication, shipment coordination, and logistics documentation processes. The ideal candidate has strong English and Bahasa Indonesia communication skills, is able to multitask in a fast-paced environment, and is proficient in Microsoft Excel and logistics/ERP systems. Experience in logistics, shipping, freight forwarding, or handling customer inquiries and complaints is preferred.

Required

Bachelor's degree in Logistics, Business, or a related field.

Strong communication skills in English (spoken and written)

Detail-oriented.

Ability to multitask.

Proficient in Microsoft Excel with a typing speed of at least 60 WPM.

Independent, proactive, highly self-driven, and comfortable working in a fast-paced environment.

Adaptable with strong attention to detail when precision is required.

Preferred

Prior experience in Customer Service, Shipping Lines, Freight Forwarding, or Logistics is an advantage.

1-2 years of experience in logistics, shipping, or freight forwarding.

Experience in handling customer complaints and resolutions.

Logistics, Freight & Delivery Services 1,001-5,000 employees

Meratus is an Indonesian shipping company providing point-to-point transportation solutions. Operating a network of liner services connecting major ports in Indonesia and supported by owned offices throughout Indonesia, Meratus places strong emphasis on safety, quality and customer focus. Established in 1957 Meratus' business has grown and now covers several sectors of shipping and transportation.

Ship owning and operating.

Operating container-liner services between the islands in Indonesia, including a direct service from Surabaya to Dili, East Timor with a fleet of 57 vessels and 40,000 box containers, Meratus offers an extensive and integrated shipping service-network consisting of currently 30 container liner services between Indonesia’s major ports.

Meratus also owns and operates multipurpose vessels capable of carrying project cargo and construction cargo that require bigger lifting capacity as well as long unobstructed cargo hold. All of Meratus’ vessels are Indonesian flag and capable of extended trading area in South East Asia, suitable for shipping construction projects and project logistics within Indonesia as well as international trading between ASEAN countries. Another service available from Meratus is ship’s agency in outports of Indonesia.

Logistics and freight forwarding.

Covering domestic and international shipments, this service is provided by affiliated company : MIF.

Coal transport and logistics.

The dry bulk logistics, including transhipment operations of offshore floating crane together with tug and barge owning-and-operating business is run by an affiliated company, Meratus Advance Maritim (MDM).

MDM operates several sets of powerful and modern tugs and jumbo, 394' feet barges and 18,000 mtpd guarantee loading rate of offshore floating crane

Terminal operators and stevedores.

Operations in Tanjung Priok, Jakarta and Tanjung Perak Surabaya are carried out by affiliated companies.

Offshore supply vessels.

Partnership with Indonesia offshore shipping service provider, Wintermar, in the provision of four Platform Supply Vessels: WM. Makassar, WM. Sulawesi , WM. Natuna and WM. Pacific.

Meratus’ integrated and synergistic services in the shipping and transportation industry have attracted a number of leading multinational clients from various industry sectors including :

• Oil and gas

Meratus is an Indonesian shipping company providing point-to-point transportation solutions. Operating a network of liner services connecting major ports in Indonesia and supported by owned offices throughout Indonesia, Meratus places strong emphasis on safety, quality and customer focus. Established in 1957 Meratus' business has grown and now covers several sectors of shipping and transportation.

Ship owning and operating.

Operating container-liner services between the islands in Indonesia, including a direct service from Surabaya to Dili, East Timor with a fleet of 57 vessels and 40,000 box containers, Meratus offers an extensive and integrated shipping service-network consisting of currently 30 container liner services between Indonesia’s major ports.

Meratus also owns and operates multipurpose vessels capable of carrying project cargo and construction cargo that require bigger lifting capacity as well as long unobstructed cargo hold. All of Meratus’ vessels are Indonesian flag and capable of extended trading area in South East Asia, suitable for shipping construction projects and project logistics within Indonesia as well as international trading between ASEAN countries. Another service available from Meratus is ship’s agency in outports of Indonesia.

Logistics and freight forwarding.

Covering domestic and international shipments, this service is provided by affiliated company : MIF.

Coal transport and logistics.

The dry bulk logistics, including transhipment operations of offshore floating crane together with tug and barge owning-and-operating business is run by an affiliated company, Meratus Advance Maritim (MDM).

MDM operates several sets of powerful and modern tugs and jumbo, 394' feet barges and 18,000 mtpd guarantee loading rate of offshore floating crane

Terminal operators and stevedores.

Operations in Tanjung Priok, Jakarta and Tanjung Perak Surabaya are carried out by affiliated companies.

Offshore supply vessels.

Partnership with Indonesia offshore shipping service provider, Wintermar, in the provision of four Platform Supply Vessels: WM. Makassar, WM. Sulawesi , WM. Natuna and WM. Pacific.

Meratus’ integrated and synergistic services in the shipping and transportation industry have attracted a number of leading multinational clients from various industry sectors including :