Customer Service (E-commerce)

PT. Lila Sehat Teknologi Medis; Jakarta Utara; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT. Lila Sehat Teknologi Medis is seeking a customer service specialist to handle inquiries, complaints, and requests across marketplace platforms and social media.

You will provide product and order information, resolve issues, and ensure timely follow-up to maintain high customer satisfaction. The role requires at least 1 year in customer service, familiarity with Shopee, Tokopedia, Lazada and similar platforms, and strong English communication.

Qualifications

• Minimum 1 year of experience in customer service, preferably in e-commerce or marketplace.
• Familiar with platforms such as Shopee, TikTok Shop, Tokopedia, Lazada, or other e-commerce platforms.
• Proficient in English, both spoken and written.

Responsibilities

• Handle customer inquiries, complaints, and requests through marketplace platforms and social media.
• Provide accurate information regarding products, prices, promotions, orders, payments, and delivery.
• Handle customer complaints, returns, refunds, and order-related issues.
• Respond to customers promptly, politely, and professionally.
• Follow up on customer issues until they are properly resolved.
• Coordinate with relevant teams such as Warehouse, E‑Commerce, and Finance to resolve customer issues.
• Maintain good customer satisfaction and service quality.
• Record and update customer service data and reports.
• Maintain a positive company image when communicating with customers.

Skills

Customer service

English proficiency

MS Office/Google Workspace

Education

High School/Vocational School

Tools

Microsoft Office/Google Workspace

Job description

Minimum High School/Vocational School (SMA/SMK); Diploma/Bachelor’s degree is a plus.

Minimum 1 year of experience in Customer Service, preferably in e-commerce or marketplace.

Familiar with platforms such as Shopee, TikTok Shop, Tokopedia, Lazada, or other e-commerce platforms.

Proficient in English, both spoken and written.

Good communication skills with a friendly, patient, and customer-oriented attitude.

Able to handle customer complaints and provide appropriate solutions.

Responsive, detail-oriented, and able to work with targets/KPIs.

Able to work independently and as part of a team.

Willing to work in shifts or according to the company’s operational schedule, if required.

Proficient in Microsoft Office/Google Workspace is a plus.

Responsibilities:

Handle customer inquiries, complaints, and requests through marketplace platforms and social media.

Provide accurate information regarding products, prices, promotions, orders, payments, and delivery.

Handle customer complaints, returns, refunds, and order-related issues.

Respond to customers promptly, politely, and professionally.

Follow up on customer issues until they are properly resolved.

Coordinate with relevant teams such as Warehouse, E-Commerce, and Finance to resolve customer issues.

Maintain good customer satisfaction and service quality.

Record and update customer service data and reports.

Maintain a positive company image when communicating with customers.