Marketplace Customer Service (Maternity Leave)

MGMI Career Portal; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

MGMI Career Portal is seeking an empathetic E-Commerce Marketplace CS to cover maternity leave. You will reply to customer inquiries across Shopee, Tokopedia, TikTok Shop, Lazada, and Blibli, provide product guidance, and help resolve order issues while upholding SOPs.

You will also pursue sales opportunities by following up on abandoned carts and informing customers about campaigns, promotions, and stock status. Strong Indonesian language and typing speed are essential.

Qualifications

• Minimum education in SMA/SMK, D3, or S1; final-year students and fresh graduates encouraged.
• Proficient with chat features and Seller Center dashboards across major platforms.
• Basic Excel/Sheets for daily reporting and fast, accurate typing.
• Customer-oriented with high empathy and patience in handling inquiries.
• Initiative, responsiveness, and clear communication in Indonesian.

Responsibilities

• Respond to customer messages across marketplaces quickly and warmly per SOPs.
• Provide education and consultation on mGanik products tailored to customer needs.
• Resolve order issues, cancellations, refunds, coordinating with logistics.
• Inform customers about promos and campaigns; follow up on abandoned carts.
• Log daily issues and maintain an admin recap; escalate complex problems.

Skills

Customer-oriented

Empathetic

Initiative

Responsive

Clear communication

Typing speed

Education

High School Diploma

Associate Degree (D3)

Bachelor's Degree (S1)

Tools

Shopee Seller Center

Tokopedia Seller Center

TikTok Shop

Lazada Seller Center

Blibli Seller Center

Excel / Google Sheets

Job description

Marketplace Customer Service (Maternity Leave)

We are looking for an empathetic, highly responsive E-Commerce Customer Service Representative to be the frontline voice of our brand across multiple marketplaces. In this role, you will provide excellent customer support, offer tailored health product consultations (specifically for mGanik products), and resolve order issues swiftly. Beyond just answering queries, you will play a crucial role in driving sales by following up on abandoned carts and informing customers about ongoing campaigns. If you have a passion for helping others and thrive in a fast-paced e-commerce environment, we’d love to have you on the team.

Key Responsibilities

• Respond to incoming customer messages across marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada, & Blibli) quickly and warmly according to SOPs. Provide accurate education and consultation on mGanik health products tailored to customer needs.
• Manage and resolve order issues, cancellations, complaints, and the return/refund process in a timely manner by coordinating closely with the logistics and warehouse teams.
• Proactively inform customers about promo vouchers and ongoing campaigns. Follow up on abandoned shopping carts to recover sales and improve conversion rates.
• Assist in basic store monitoring related to daily order operational status and product stock readiness.
• Log daily customer issues, maintain a structured administrative recap of complaints and returns, and elevate complex operational issues to the relevant internal teams when necessary.

Requirements

• Minimum High School Diploma (SMA/SMK), Associate Degree (D3), or Bachelor's Degree (S1) in any major. Final-year students, fresh graduates, or candidates with 6–12 months of experience as an E-Commerce/Marketplace CS are highly encouraged to apply.
• Proficient in operating chat features and Seller Center dashboards across major platforms (Shopee, Tokopedia, TikTok Shop, Lazada, Blibli). Basic proficiency in Microsoft Excel or Google Sheets for daily reporting. Fast and accurate typing skills with excellent, communicative Indonesian grammar.
• Customer-Oriented & Empathetic: High level of patience in handling customer complaints and inquiries.
• Initiative & Responsiveness: Agile in replying to messages and meticulous in following up on order issues until fully resolved.
• Clear Communication: Ability to deliver information and technical solutions clearly, concisely, and in a way that is easy for customers to understand.