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PT Pawon Sentra Tama is seeking a capable digital marketing and e-commerce coordinator to drive sales across Shopee, Tokopedia, TikTok Shop, and the company website. You will manage listings, pricing, campaigns, and content calendars while coordinating with agencies and internal teams.
You will respond to customer inquiries, monitor performance metrics, and help optimize ads and content based on analytics. A diploma or degree in Marketing or related fields and 0–3 years of experience are
This role encompasses digital sales and e-commerce operations, content and agency coordination, customer service, advertising, and reporting and analytics across multiple digital channels and platforms.
Execute day-to-day digital sales operations across e-commerce marketplaces (Shopee, Tokopedia, TikTok Shop, etc.), the company website, and other digital sales channels, per targets set by management
Update product listings, pricing, and promotions across e-commerce platforms and the website as instructed
Track digital sales daily and forward confirmed orders to logistics for fulfilment
Maintain a sales tracker/log (orders, leads, pipeline status) and share regular updates with the team
Execute the approved content calendar: create and schedule content for social media and e-commerce platforms (Instagram, Facebook, TikTok, and others as relevant)
Coordinate with external agencies/vendors (content, design, ads) to ensure deliverables meet the brief, timeline, and quality standards set by management
Produce marketing content as directed: captions, short-form video, graphics briefs, blog/website copy
Handle customer inquiries, complaints, and reviews on e-commerce platforms and social media
Execute e-commerce ads and social media ads per the campaign brief, budget, and targets set by management
Track and report on key metrics (sales, reach, engagement, traffic, conversions, ad spend/ROI) using analytics tools
Diploma or Bachelor's degree in Marketing, Communications, Business, or a related field
0–3 years of experience in digital marketing, e-commerce management, or a related role (internship experience considered)
Working knowledge of major social media and e-commerce marketplace platforms (Shopee, Tokopedia, TikTok Shop)
Basic understanding of paid advertising (Meta Ads Manager, e-commerce/marketplace ads, Google Ads)
Familiarity with analytics tools such as Google Analytics and native platform insights
Comfortable with basic design/editing tools (e.g., Canva, CapCut, or similar)
Comfortable handling customer service interactions professionally
Good written communication skills in both Bahasa Indonesia and English