Customer Service - Bali

amIT Global Solutions Sdn Bhd; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA is seeking a energetic entry-level Customer Service Representative in Bali to guide our consumers and partners in using our products. You will handle service enquiries, disputes, and provide excellent support to build trust and long-term relationships.

The role supports projects across registration, acquisition, and sales transactions. You should be able to articulate clearly in Bahasa, with basic English, and adapt quickly to dynamic changes while maintaining attention

Qualifications

• Min D3/S1 with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service.
• Experience in sales.
• Typing speed 50 WPM and 90% accuracy.
• Empathy and energetic, agile.
• Vaccinated with 2 doses.
• Fresh graduate welcome; max 2 years in the same position.

Responsibilities

• Guide our consumer and partners in using our products.
• Manage service enquiries and disputes from consumers and partners.
• Provide excellent customer service to consumers and partners.
• Maintain good relationships and community building with consumers and partners.
• Support projects across registration, acquisition, and sales transactions.
• Educate consumers and partners on company products, campaigns, and troubleshooting.
• Resolve consumer and partner problems quickly and empathetically.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information).

Skills

Communication

Empathy

Adaptive

English (passive)

Education

Diploma/Bachelor

Tools

Typing 50 WPM

Job description

About the Company

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client's needs.

Our Services

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT

Job Description

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as cwell as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc).

Requirements

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person