Customer Relations Specialist — Retention & Support

PT. Victory International - Satrio Jakarta; Jakarta Pusat; Presencial; IDR 72.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

PT. Victory International - Satrio Jakarta is seeking a Customer Relations Staff for an on-site role in the Jakarta Metropolitan Area. You will handle customer communications across channels, manage accounts, and ensure timely, accurate responses while upholding company standards.

The role emphasizes maintaining records, collaborating with cross-functional teams, and contributing to loyalty initiatives. A diploma or bachelor in business, communications, or related fields is advantageous for this

Formación

• Strong customer service and support skills to respond professionally to diverse needs.
• Experience in customer retention and sustaining loyalty.
• Excellent verbal and written communication abilities.
• Detail-oriented with solid record-keeping and organization.
• Ability to collaborate with cross-functional teams in a fast-paced environment.
• Front-office, contact center, or customer relations experience is a plus.

Responsabilidades

• Handle customer communications via phone, email, and other channels with timely responses.
• Manage customer accounts and ensure accurate documentation of interactions.
• Resolve inquiries and issues and coordinate with internal teams to address needs.
• Follow up on service experiences and monitor customer feedback for improvements.
• Support initiatives to enhance processes, processes, and loyalty strategies.
• Adhere to company standards, policies, and quality guidelines in daily work.

Conocimientos

Customer service

Strong communication

Customer retention

Attention to detail

Cross-functional collaboration

Adaptability

Teamwork

Educación

Diploma or Bachelor in Business/Communications

Descripción del empleo

PT. Victory International - Satrio Jakarta is seeking a Customer Relations Staff for an on-site role in the Jakarta Metropolitan Area. You will handle customer communications across channels, manage accounts, and ensure timely, accurate responses while upholding company standards.

The role emphasizes maintaining records, collaborating with cross-functional teams, and contributing to loyalty initiatives. A diploma or bachelor in business, communications, or related fields is advantageous for this