Customer Relation Staff

VIFX Career; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

VIFX Career in Jakarta, Indonesia, seeks a Customer Relation Staff for a full-time, on-site role. You will handle customer inquiries across channels, provide accurate information, and resolve issues promptly to enhance satisfaction and retention.

You will coordinate with internal teams, maintain detailed records in company systems, and contribute ideas to improve the overall customer experience. Previous customer-facing experience is a plus; a diploma or bachelor’s degree is beneficial but not

Qualifications

• Strong customer service and support skills, with ability to respond professionally to diverse customer needs.
• Experience in customer satisfaction and retention, building trust and long-term relationships.
• Excellent verbal and written communication, clear and respectful with customers and colleagues.
• Attention to detail, good organizational skills, ability to manage multiple cases.
• Comfort using basic office software and customer management tools; willingness to learn new systems.
• Ability to work on-site in Jakarta, collaborate in a team, maintain professional demeanor in a fast-paced environment.
• Diploma or bachelor’s degree beneficial but not strictly required.

Responsibilities

• Handle customer inquiries and requests via multiple channels, providing accurate information.
• Resolve issues in a timely and professional manner and follow up to ensure satisfaction.
• Coordinate with internal teams to address concerns and support retention initiatives.
• Maintain detailed records of interactions in company systems and prepare simple reports on feedback and service quality.
• Contribute ideas to improve the customer experience and service delivery.

Skills

Customer service

Customer support

Communication skills

Attention to detail

Organization

CRM tools

Team collaboration

On-site work

Education

Diploma or Bachelor’s degree

Job description

The company operates in a dynamic, customer-focused environment, emphasizing long-term relationships and high-quality service delivery. Team members collaborate across departments to respond quickly to customer needs and improve processes based on feedback. The organization values clear communication, professionalism, and a proactive approach to solving problems. Joining the company offers opportunities to grow skills in customer relations and contribute directly to customer satisfaction and retention.

Role Description

This full-time, on-site Customer Relation Staff role is based in Jakarta, Indonesia. The role involves handling customer inquiries and requests via various channels, providing accurate information, and resolving issues in a timely and professional manner. The Customer Relation Staff will follow up with customers to ensure satisfaction, support retention initiatives, and maintain detailed records of interactions in company systems. The role also includes coordinating with internal teams to address customer concerns, preparing simple reports on customer feedback and service quality, and contributing ideas to improve customer experience.

Qualifications

• Strong Customer Service and Customer Support skills, with the ability to respond professionally and efficiently to diverse customer needs.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention, focusing on building trust and long-term relationships.
• Excellent Communication skills, both verbal and written, and the ability to interact clearly and respectfully with customers and colleagues.
• Attention to detail, good organizational skills, and the ability to manage multiple customer cases simultaneously.
• Comfort using basic office software and customer management tools; willingness to learn new systems.
• Ability to work on-site in Jakarta, Indonesia, collaborate within a team, and maintain a professional demeanor in a fast-paced environment.
• Previous experience in customer-facing roles is an advantage; a diploma or bachelor’s degree in any field is beneficial but not strictly required.