Customer Relations Staff

PT. Victory International - Satrio Jakarta; Jakarta Pusat; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

PT. Victory International - Satrio Jakarta is seeking a Customer Relations Staff for an on-site role in the Jakarta Metropolitan Area. You will handle customer communications across channels, manage accounts, and ensure timely, accurate responses while upholding company standards.

The role emphasizes maintaining records, collaborating with cross-functional teams, and contributing to loyalty initiatives. A diploma or bachelor in business, communications, or related fields is advantageous for this

Qualifications

• Strong customer service and support skills to respond professionally to diverse needs.
• Experience in customer retention and sustaining loyalty.
• Excellent verbal and written communication abilities.
• Detail-oriented with solid record-keeping and organization.
• Ability to collaborate with cross-functional teams in a fast-paced environment.
• Front-office, contact center, or customer relations experience is a plus.

Responsibilities

• Handle customer communications via phone, email, and other channels with timely responses.
• Manage customer accounts and ensure accurate documentation of interactions.
• Resolve inquiries and issues and coordinate with internal teams to address needs.
• Follow up on service experiences and monitor customer feedback for improvements.
• Support initiatives to enhance processes, processes, and loyalty strategies.
• Adhere to company standards, policies, and quality guidelines in daily work.

Skills

Customer service

Strong communication

Customer retention

Attention to detail

Cross-functional collaboration

Adaptability

Teamwork

Education

Diploma or Bachelor in Business/Communications

Job description

This full-time, on-site Customer Relations Staff role is based in the Jakarta Metropolitan Area. The position is responsible for handling incoming and outgoing customer communications through phone, email, and other channels, ensuring timely and accurate responses to inquiries and requests. Daily activities include managing customer accounts, resolving issues, following up on service experiences, and coordinating with internal teams to address customer needs. The role also focuses on monitoring customer feedback, supporting initiatives to improve service processes, and assisting in developing strategies to enhance customer loyalty and satisfaction. The position requires consistent documentation of interactions and adherence to company standards, policies, and quality guidelines.

Qualifications

• Strong customer service and customer support skills, with the ability to respond professionally and efficiently to diverse customer needs.
• Experience in customer retention and customer satisfaction, with a focus on building long-term relationships and improving customer loyalty.
• Excellent communication skills, including clear verbal and written communication and active listening.
• Attention to detail and good organizational skills for managing multiple customer cases and maintaining accurate records.
• Ability to work collaboratively with cross-functional teams and adapt to a fast-paced environment.
• Prior experience in customer relations, contact center, or front-office operations is an advantage.
• Minimum of a diploma; a diploma or Bachelor in Business, Communications, or a related field is beneficial.