Customer Relations Staff

Life at Viction; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Life at Viction is seeking a Customer Relations specialist based in Jakarta to handle inquiries, provide product information, and resolve issues. The role emphasizes maintaining records, following up on cases, and coordinating with internal teams to ensure customer needs are met.

You will monitor customer feedback, support initiatives to improve satisfaction, and assist with outreach activities. On-site collaboration in Jakarta is required, with light reporting responsibilities and a focus on

Qualifications

• Strong customer-facing skills in customer service and support.
• Experience with customer satisfaction and retention initiatives.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.

Responsibilities

• Handle incoming customer inquiries through various channels.
• Provide clear and timely information about products and services.
• Resolve issues and maintain accurate records of interactions.
• Prepare basic reports on customer trends and support outreach activities.

Skills

Customer service

Communication skills

Multitasking

Bilingual or multilingual

Education

Business/Communications degree

Relevant experience welcomed

Tools

CRM software

Customer service tools

Job description

This full-time on-site Customer Relations role based in Jakarta, Indonesia. The role involves handling incoming customer inquiries through various channels, providing clear and timely information about products and services, and resolving issues in a professional manner. The Customer Relations member will maintain accurate records of customer interactions, follow up on open cases, and coordinate with internal departments to ensure customer needs are met. Daily responsibilities include monitoring customer feedback, supporting initiatives to improve customer satisfaction and retention, and contributing to the development of customer service best practices. The role also includes preparing basic reports on customer trends and assisting with customer outreach activities when needed.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention initiatives.
• Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse customers.
• Ability to manage multiple inquiries, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.
• Basic proficiency with office software and customer service tools or CRM systems.
• Prior experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Relevant education in Business, Communications, or a related field is an advantage, but equivalent practical experience is also valued.