Customer Relation Staff

Viction One; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Viction One in Jakarta, Indonesia, is hiring a Customer Relation Staff for a full-time, on-site role. The position involves handling customer inquiries across multiple channels, providing timely information, and resolving issues to ensure a positive customer experience.

You will maintain ongoing communication with customers, follow up on requests, and document interactions in the CRM, while supporting retention initiatives, gathering feedback, and collaborating with internal teams to improve

Qualifications

• Strong customer service and support skills to resolve inquiries.
• Excellent verbal and written communication to interact with customers and teams.
• On-site work in Jakarta with CRM experience preferred.

Responsibilities

• Handle customer inquiries through various channels and provide timely information.
• Resolve issues to ensure a positive customer experience.
• Maintain ongoing communication with customers and follow up on requests.
• Document interactions accurately in the company CRM.
• Support retention initiatives and gather customer feedback.
• Collaborate with internal teams to improve service quality.

Skills

Customer Service

Customer Support

Communication skills

Problem-solving

Attention to detail

CRM systems

Education

Diploma or degree in Business, Communications, or related field

Tools

CRM systems

Job description

Role Description This full-time, on-site Customer Relation Staff role is based in Jakarta, Indonesia. The role involves handling customer inquiries through various channels, providing timely and accurate information, and resolving issues to ensure a positive customer experience. The Customer Relation Staff is responsible for maintaining ongoing communication with customers, following up on requests, and documenting interactions in company systems. The role also includes supporting customer retention initiatives, gathering feedback, and collaborating with internal teams to improve service quality and customer satisfaction.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to manage inquiries and resolve issues effectively.
• Candidates should possess Customer Satisfaction and Customer Retention skills to build long‑term relationships and encourage repeat business.
• Candidates should possess excellent Communication skills, both verbal and written, to interact clearly with customers and internal teams.
• Candidates should possess basic computer literacy and the ability to work with CRM or customer management systems.
• Candidates should possess strong problem‑solving abilities, attention to detail, and a service‑oriented mindset.
• Candidates should possess the ability to work on‑site in Jakarta, Indonesia, and collaborate in a team‑based environment.
• Relevant experience in customer‑facing roles is preferred; a diploma or degree in Business, Communications, or a related field is an advantage.