Customer Relations Specialist - On-Site Jakarta

VIFX Career; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

VIFX Career in Jakarta, Indonesia, seeks a Customer Relation Staff for a full-time, on-site role. You will handle customer inquiries across channels, provide accurate information, and resolve issues promptly to enhance satisfaction and retention.

You will coordinate with internal teams, maintain detailed records in company systems, and contribute ideas to improve the overall customer experience. Previous customer-facing experience is a plus; a diploma or bachelor’s degree is beneficial but not

Qualifications

• Strong customer service and support skills, with ability to respond professionally to diverse customer needs.
• Experience in customer satisfaction and retention, building trust and long-term relationships.
• Excellent verbal and written communication, clear and respectful with customers and colleagues.
• Attention to detail, good organizational skills, ability to manage multiple cases.
• Comfort using basic office software and customer management tools; willingness to learn new systems.
• Ability to work on-site in Jakarta, collaborate in a team, maintain professional demeanor in a fast-paced environment.
• Diploma or bachelor’s degree beneficial but not strictly required.

Responsibilities

• Handle customer inquiries and requests via multiple channels, providing accurate information.
• Resolve issues in a timely and professional manner and follow up to ensure satisfaction.
• Coordinate with internal teams to address concerns and support retention initiatives.
• Maintain detailed records of interactions in company systems and prepare simple reports on feedback and service quality.
• Contribute ideas to improve the customer experience and service delivery.

Skills

Customer service

Customer support

Communication skills

Attention to detail

Organization

CRM tools

Team collaboration

On-site work

Education

Diploma or Bachelor’s degree

Job description

VIFX Career in Jakarta, Indonesia, seeks a Customer Relation Staff for a full-time, on-site role. You will handle customer inquiries across channels, provide accurate information, and resolve issues promptly to enhance satisfaction and retention.

You will coordinate with internal teams, maintain detailed records in company systems, and contribute ideas to improve the overall customer experience. Previous customer-facing experience is a plus; a diploma or bachelor’s degree is beneficial but not