Client Relations

VIF Sona Topas Jakarta; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

VIF Sona Topas Jakarta, based in the Jakarta Metropolitan Area, is seeking a Client Relations professional for a full-time on-site role. You will maintain excellent customer relationships, ensure satisfaction, and address concerns in a timely and professional manner.

The role involves handling inquiries, providing support, and enhancing loyalty through personalized communication and prompt solutions. Frequent collaboration with internal teams is required to continuously improve the customer

Qualifications

• Strong skills in customer retention and satisfaction to build lasting relationships.
• Excellent verbal and written communication to address inquiries.
• Experience in customer support and customer service to provide efficient solutions.
• Ability to actively listen, empathize with customers, and resolve issues in a timely manner.
• Experience in a customer-facing role is preferred but not mandatory.
• Proficiency in Bahasa Indonesia is essential; fluency in English is an advantage.

Responsibilities

• Maintain excellent customer relationships and ensure customer satisfaction.
• Address customer inquiries and provide timely support.
• Enhance customer loyalty through personalized communication and prompt solutions.
• Collaborate with internal teams to improve customer experiences.

Job description

This is a full-time, on-site role based in the Jakarta Metropolitan Area as a Client Relations. The role involves maintaining excellent customer relationships, ensuring customer satisfaction, and addressing customer concerns in a timely and professional manner. Responsibilities also include handling customer inquiries, providing support, and enhancing customer loyalty through personalized communication and prompt solutions. The role will require frequent collaboration with internal teams to improve customer experiences.

Qualifications

• Strong skills in Customer Retention and Customer Satisfaction to build lasting relationships and enhance customer engagement.
• Proficiency in Communication, with excellent verbal and written skills to address customer inquiries effectively.
• Experience in Customer Support and Customer Service to provide efficient and professional solutions.
• Ability to actively listen, empathize with customers, and resolve issues in a timely manner.
• Experience in a customer-facing role is preferred but not mandatory.
• Proficiency in Bahasa Indonesia is essential; fluency in English is an advantage.