Customer Relations Officer (Jakarta Area)

Viction.id; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

VictionX, based in Jakarta, is seeking a Customer Relations Officer to manage day-to-day client interactions and provide high-quality support across multiple channels. This full-time, on-site role requires professionalism, accurate documentation, and a proactive approach to client care.

You will collaborate with internal teams to resolve issues, assist clients with trading-related services, and contribute to ongoing improvements in customer service processes.

Qualifications

• Strong interpersonal skills and the ability to build and maintain positive client relations.
• Experience in customer support and customer satisfaction, with a focus on service quality and responsiveness.
• Analytical skills to understand client needs, interpret feedback, and identify service improvement opportunities.
• Prior experience in client relations or customer-facing roles in financial services or trading environments is an advantage.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is beneficial.
• Ability to work on-site in Jakarta, Indonesia, with a high level of professionalism and integrity.
• Strong organizational skills and attention to detail, including accurate documentation of client interactions.
• Diploma or bachelor’s degree in Business, Finance, Communications, or a related field preferred.

Responsibilities

• Manage day-to-day interactions with clients across channels.
• Address inquiries and provide high-quality customer support.
• Monitor client feedback and help improve customer satisfaction.
• Maintain strong client relationships with timely information sharing.
• Collaborate with internal teams to resolve issues and assist clients with trading-related services.
• Maintain detailed records of client interactions and onboarding.

Skills

Interpersonal skills

Customer support

Analytical skills

Client relations experience

Bahasa Indonesia

Professionalism

Attention to detail

English proficiency (beneficial)

Education

Diploma/Bachelor in Business/Finance/Communications

Job description

Company Description

VictionX, established in 2024, operates under PT Victory International Futures (Jakarta Sudirman branch), a fully regulated futures brokerage supervised by BAPPEBTI. As a digital service associated with PT Victory International Futures, VictionX supports and empowers clients in trading and investment activities. The organization focuses on delivering dynamic market insights, professional trading education, and market analysis skill development. VictionX aims to help clients and trainees better navigate opportunities and challenges in the trading world. Through an educational and innovative approach, VictionX is committed to being a learning and development partner for every client and trainee.

Role Description

The Customer Relations Officer is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for managing day-to-day interactions with clients, addressing inquiries, and providing high-quality customer support across various communication channels. The Customer Relations Officer will monitor client feedback, work to improve customer satisfaction, and maintain strong client relationships through timely and accurate information sharing. The role includes collaborating with internal teams to resolve issues, assisting clients with trading-related services, and ensuring that client needs are handled professionally and efficiently. The Customer Relations Officer is expected to maintain detailed records of client interactions, support client onboarding, and contribute to continuous improvement of customer service processes.

Qualifications

• Strong interpersonal skills and the ability to build and maintain positive client relations.
• Experience in customer support and customer satisfaction, with a focus on service quality and responsiveness.
• Analytical skills to understand client needs, interpret feedback, and identify service improvement opportunities.
• Prior experience in client relations or customer-facing roles in financial services or trading environments is an advantage.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is beneficial.
• Ability to work on-site in Jakarta, Indonesia, with a high level of professionalism and integrity.
• Strong organizational skills and attention to detail, including accurate documentation of client interactions.
• Diploma or bachelor’s degree in Business, Finance, Communications, or a related field preferred.