Customer Relations Officer (Central of Jakarta, Sudirman)

Life at Viction; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Life at Viction is seeking a Customer Relations Officer for our Central Jakarta team. This on-site role focuses on building strong client relationships, handling inquiries, and providing timely information about VictionX services.

You will manage customer support activities, gather feedback, and coordinate with internal colleagues to improve service quality and client satisfaction. On-site presence in Sudirman is required.

Qualifications

• Strong interpersonal skills and the ability to build positive client relations.
• Experience in customer support and maintaining high customer satisfaction levels.
• Analytical skills to understand client needs, identify issues, and propose solutions.
• Clear and professional communication skills in English and Indonesian, both written and verbal.
• Previous experience in financial services, trading, or investment environments is an advantage.
• Ability to work on-site in Central Jakarta (Sudirman), manage multiple tasks, and stay organized in a fast-paced setting.
• Proficiency with basic office software and customer relationship management tools.
• Diploma or bachelor's degree in Business, Finance, Communications, or a related field is preferred.

Responsibilities

• Respond to calls and messages, address customer concerns, and provide timely information.
• Gather feedback and coordinate with internal teams to improve service quality.
• Maintain organized client records and support onboarding activities.
• Contribute to initiatives that enhance client engagement and loyalty.

Skills

Interpersonal skills

Customer support

Analytical skills

Communication (English & Indonesian)

Education

Diploma or Bachelor's degree

Tools

CRM tools

Office software

Job description

The Customer Relations Officer is a full-time, on-site role based in Central Jakarta, Sudirman, Indonesia. This role is responsible for building and maintaining strong relationships with clients, handling inquiries, and providing timely and accurate information about VictionX services. The Customer Relations Officer will manage customer support activities, follow up on client requests, and ensure a positive experience throughout the client lifecycle. Daily tasks include responding to calls and messages, addressing concerns, gathering feedback, and coordinating with internal teams to improve service quality and customer satisfaction. The role also involves maintaining organized client records, supporting onboarding and training activities, and contributing to initiatives that enhance client engagement and loyalty.

Qualifications

• Strong interpersonal skills and the ability to build positive client relations.
• Experience in customer support and maintaining high customer satisfaction levels.
• Analytical skills to understand client needs, identify issues, and propose solutions.
• Clear and professional communication skills in English and Indonesian, both written and verbal.
• Previous experience in financial services, trading, or investment environments is an advantage.
• Ability to work on-site in Central Jakarta (Sudirman), manage multiple tasks, and stay organized in a fast-paced setting.
• Proficiency with basic office software and customer relationship management tools.
• Diploma or bachelor's degree in Business, Finance, Communications, or a related field is preferred.