Customer Relations Officer (Jakarta Selatan)

Viction.id; Jakarta Pusat; Presencial; IDR 108.000.000 - 144.000.000; Jornada completa

Descripción de la vacante

VictionX in Jakarta is seeking a Customer Relations Officer to manage day-to-day client interactions and provide high-quality support across channels, on-site in Jakarta. You will monitor client feedback, maintain strong relationships, and collaborate with internal teams to resolve issues and assist with trading-related services, while keeping detailed records and aiding client onboarding.

This role emphasizes professionalism, integrity, and precise documentation to continually improve service

Formación

• Strong interpersonal skills and the ability to build and maintain positive client relations.
• Experience in customer support and customer satisfaction, with a focus on service quality and responsiveness.
• Analytical skills to understand client needs, interpret feedback, and identify service improvement opportunities.
• Prior experience in client relations or customer-facing roles in financial services or trading environments is an advantage.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is beneficial.
• Ability to work on-site in Jakarta, Indonesia, with a high level of professionalism and integrity.
• Strong organizational skills and attention to detail, including accurate documentation of client interactions.
• Diploma or bachelor’s degree in Business, Finance, Communications, or a related field preferred.

Responsabilidades

• Manage day-to-day client interactions across channels.
• Address inquiries and provide high-quality customer support.
• Monitor client feedback and work to improve satisfaction.
• Maintain strong client relationships through timely information sharing.
• Collaborate with internal teams to resolve issues and assist with trading-related services.
• Maintain detailed records of client interactions and support onboarding.
• Contribute to continuous improvement of customer service processes.

Conocimientos

Interpersonal skills

Customer service

Analytical skills

Communication skills

Indonesian language

English proficiency

Educación

Business/Finance/Comms degree

Descripción del empleo

Company Description

VictionX, established in 2024, operates under PT Victory International Futures (Jakarta Sudirman branch), a fully regulated futures brokerage supervised by BAPPEBTI. As a digital service associated with PT Victory International Futures, VictionX supports and empowers clients in trading and investment activities. The organization focuses on delivering dynamic market insights, professional trading education, and market analysis skill development. VictionX aims to help clients and trainees better navigate opportunities and challenges in the trading world. Through an educational and innovative approach, VictionX is committed to being a learning and development partner for every client and trainee.

Role Description

The Customer Relations Officer is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for managing day-to-day interactions with clients, addressing inquiries, and providing high-quality customer support across various communication channels. The Customer Relations Officer will monitor client feedback, work to improve customer satisfaction, and maintain strong client relationships through timely and accurate information sharing. The role includes collaborating with internal teams to resolve issues, assisting clients with trading-related services, and ensuring that client needs are handled professionally and efficiently. The Customer Relations Officer is expected to maintain detailed records of client interactions, support client onboarding, and contribute to continuous improvement of customer service processes.

Qualifications

• Strong interpersonal skills and the ability to build and maintain positive client relations.
• Experience in customer support and customer satisfaction, with a focus on service quality and responsiveness.
• Analytical skills to understand client needs, interpret feedback, and identify service improvement opportunities.
• Prior experience in client relations or customer-facing roles in financial services or trading environments is an advantage.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is beneficial.
• Ability to work on-site in Jakarta, Indonesia, with a high level of professionalism and integrity.
• Strong organizational skills and attention to detail, including accurate documentation of client interactions.
• Diploma or bachelor’s degree in Business, Finance, Communications, or a related field preferred.