Customer Relations Division

Viction Generation; Jakarta Pusat; On-site; IDR 150,000,000 - 230,000,000; Full time

Job summary

Viction Generation is seeking a Customer Relation professional to manage day-to-day customer interactions across digital channels, ensuring a positive learner experience with educational products and services.

You will collaborate with content and marketing teams to relay customer insights, support campaigns, and contribute to community engagement initiatives, while maintaining accurate records and building strong relationships.

Qualifications

• Strong customer-facing skills for professional responses.
• Experience in improving customer satisfaction and retention.
• Excellent bilingual communication (English and Bahasa Indonesia).
• On-site work in Jakarta; proficient with CRM tools.

Responsibilities

• Provide timely customer support across digital channels.
• Address issues and feedback to improve learner experience.
• Help maintain high levels of customer satisfaction and retention.
• Relay customer insights to content and marketing teams to support campaigns and community initiatives.
• Maintain accurate records of customer interactions and follow up consistently.

Skills

Customer service

Client communication

CRM usage

Retention focus

Education

Diploma/degree in Communications or related field

Tools

CRM software

Job description

The Customer Relation Division role is a full-time, on-site position based in the Jakarta Metropolitan Area. In this role, the team member will handle day-to-day customer interactions across digital channels, respond to inquiries about Viction. id's educational products and services, and ensure a positive learner experience.

Responsibilities include providing timely customer support, addressing issues and feedback, and helping maintain high levels of customer satisfaction and retention. The role also involves collaborating with content and marketing teams to relay customer insights, support campaigns, and contribute to community engagement initiatives. The Customer Relation Division is expected to maintain accurate records of customer interactions and follow up consistently to build strong, trust-based relationships.

Qualifications:

• Strong customer-facing skills in Customer Service and Customer Support, with the ability to respond professionally and empathetically to inquiries and concerns.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention, focusing on building long-term relationships and enhancing the learner experience.
• Excellent Communication skills, both written and verbal, in en_US and Bahasa Indonesia, with the capacity to explain information clearly and accurately.
• Ability to work on-site in the Jakarta Metropolitan Area, manage multiple conversations, and use CRM or support tools efficiently.
• Attention to detail, problem-solving mindset, and a proactive approach to following up with customers and resolving issues.
• Interest in education, trading, or digital learning platforms; prior experience in customer relations, community management, or support roles is an advantage.
• Relevant diploma or degree in Communications, Business, Marketing, or a related field is beneficial, though equivalent experience will be considered.