Customer Relation Team (Jakarta Area)

Viction.id; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Viction.id is seeking a Customer Relation Staff for a full-time, on-site role in the Jakarta Metropolitan Area. You will handle daily customer interactions across digital channels, responding to inquiries about educational products and services and ensuring a positive learner experience.

Collaborate with content and marketing teams to relay customer insights, support campaigns, and drive community engagement.

Qualifications

• Strong customer-facing skills in Customer Service and Customer Support.
• Experience with Customer Satisfaction and Customer Retention.
• Excellent written and verbal communication in en_US and Bahasa Indonesia.
• On-site work experience in Jakarta Metropolitan Area; familiarity with CRM or support tools.
• Detail-oriented with a problem-solving mindset and proactive follow-up.
• Interest in education, trading, or digital learning platforms; related experience is a plus.
• Diploma or degree in Communications, Business, Marketing, or related field beneficial, though equivalent experience considered.

Responsibilities

• Handle day-to-day customer interactions across digital channels.
• Respond to inquiries about Viction.id’s educational products and services.
• Ensure a positive learner experience and high levels of satisfaction and retention.
• Provide timely customer support and address issues and feedback.
• Collaborate with content and marketing teams to relay customer insights.

Skills

Customer service

Customer support

Customer satisfaction

Customer retention

Communication skills

CRM tools

Problem solving

On-site work

Multitasking

Education

Communications degree

Tools

CRM tools

Support tools

Job description

Company Description

Viction.id (Victory Education) is an education-focused platform dedicated to helping Gen Z and Millennials understand trading through engaging, research-based content. The company offers simple and relatable learning materials across YouTube, social media, and its website, supported by real-time strategies and insights from industry experts. Viction.id emphasizes responsible, well-informed trading and aims to build confidence and skills for sustainable success. The team operates from a strategic location in Sudirman, South Jakarta, at the heart of the Jakarta Metropolitan Area, providing an energetic environment for learning and collaboration.

Role Description

The Customer Relation Staff role is a full-time, on-site position based in the Jakarta Metropolitan Area. In this role, the team member will handle day-to-day customer interactions across digital channels, respond to inquiries about Viction.id’s educational products and services, and ensure a positive learner experience. Responsibilities include providing timely customer support, addressing issues and feedback, and helping maintain high levels of customer satisfaction and retention. The role also involves collaborating with content and marketing teams to relay customer insights, support campaigns, and contribute to community engagement initiatives. The Customer Relation Staff is expected to maintain accurate records of customer interactions and follow up consistently to build strong, trust-based relationships.

Qualifications

• Strong customer-facing skills in Customer Service and Customer Support, with the ability to respond professionally and empathetically to inquiries and concerns.


• Experience or demonstrated ability in Customer Satisfaction and Customer Retention, focusing on building long-term relationships and enhancing the learner experience.


• Excellent Communication skills, both written and verbal, in en_US and Bahasa Indonesia, with the capacity to explain information clearly and accurately.


• Ability to work on-site in the Jakarta Metropolitan Area, manage multiple conversations, and use CRM or support tools efficiently.


• Attention to detail, problem-solving mindset, and a proactive approach to following up with customers and resolving issues.


• Interest in education, trading, or digital learning platforms; prior experience in customer relations, community management, or support roles is an advantage.


• Relevant diploma or degree in Communications, Business, Marketing, or a related field is beneficial, though equivalent experience will be considered.