Customer Relations Officer

Viction One; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Viction One in Jakarta, Indonesia, seeks a dedicated Customer Relations professional to respond to customer inquiries across channels and ensure a positive experience in every interaction.

You will collaborate with internal departments to follow up on requests, manage escalations, and provide accurate information about products and services while maintaining strong relationships with existing customers and monitoring feedback for retention initiatives.

Qualifications

• Ability to provide high-quality customer support and service with empathy.
• Proactive follow-up to promote customer satisfaction and retention.
• Strong verbal and written communication in a customer-focused manner.
• Experience in customer-facing roles, preferably in contact centers.
• Excellent problem-solving, time management, and organizational skills.
• On-site work in Jakarta, Indonesia as part of a team.
• Education or training in business, communications, or related field is an advantage.

Responsibilities

• Respond to customer inquiries through multiple channels.
• Resolve issues promptly and professionally.
• Collaborate with internal departments to follow up on customer requests.
• Manage escalations and provide accurate information about products and services.
• Maintain strong relationships with existing customers and monitor feedback.
• Support initiatives to improve customer satisfaction and retention.
• Document interactions and adhere to company policies and service standards.

Skills

Customer support

Customer service

Relationship management

Communication skills

Problem solving

Time management

Organizational skills

On-site Jakarta

Business education

Education

Business or communications degree

Customer service training

Tools

CRM software

Job description

This full-time, on-site Customer Relation Team role is based in Jakarta, Indonesia. The role involves responding to customer inquiries through various channels, resolving issues efficiently, and ensuring a positive experience at each interaction. Team members collaborate with internal departments to follow up on customer requests, manage escalations, and provide accurate information about products and services. The position also focuses on maintaining strong relationships with existing customers, monitoring feedback, and supporting initiatives to improve overall customer satisfaction and retention. Documentation of interactions, use of customer service tools, and adherence to company policies and service standards are essential parts of the daily responsibilities.

Qualifications

• Ability to provide high-quality Customer Support and Customer Service, handling inquiries and issues with professionalism and empathy.
• Skills in promoting Customer Satisfaction and Customer Retention through proactive follow-up and relationship management.
• Strong Communication skills, both verbal and written, in a clear, respectful, and customer-focused manner.
• Experience working in customer-facing roles, preferably in a contact center or service-oriented environment.
• Strong problem-solving, time management, and organizational skills.
• Ability to work on-site in Jakarta, Indonesia, as part of a collaborative team.
• Relevant education or training in business, communications, or a related field is an advantage.