Customer Experience Specialist — South Jakarta, Full-Time

Pengiklan Anonim; Jakarta Selatan; Sur place; IDR 55 800 000 - 89 280 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Health and wellness coverage

Career development opportunities

Résumé du poste

Vornif Permata Group is seeking a dedicated Customer Service professional for a full-time position in South Jakarta. The role focuses on delivering exceptional experiences as the main point of contact for customers, handling inquiries with professionalism and care.

You will respond via phone, email, chat, and other channels, resolve issues, process orders, and nurture customer loyalty while maintaining accurate records.

Qualifications

• Proven experience in a customer-facing role or customer service environment.
• Excellent verbal and written communication skills in English and Indonesian.
• Strong interpersonal abilities with a genuine passion for helping customers.
• Patience and empathy when dealing with challenging customer situations.
• Proficiency with customer service software, CRM systems, and general computer applications.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Problem-solving skills with the capacity to think critically and propose effective solutions.
• Attention to detail and accuracy in handling customer information and transactions.
• Reliability and punctuality with a strong work ethic.
• Flexibility to adapt to changing priorities and work schedules as needed.
• A positive attitude and willingness to go the extra mile for customer satisfaction.

Responsabilités

• Responding promptly to customer inquiries via phone, email, chat, and other communication channels.
• Providing accurate information about our products and services to address customer questions and concerns.
• Resolving customer complaints and issues in a professional and courteous manner, escalating where necessary.
• Processing orders, returns, and refunds whilst maintaining detailed records of all transactions.
• Building and maintaining positive relationships with customers to encourage repeat business and loyalty.
• Identifying opportunities to upsell or cross-sell products and services where appropriate.
• Maintaining comprehensive knowledge of company products, services, policies, and procedures.
• Following company guidelines and quality standards to ensure consistent service delivery.
• Collaborating with other team members and departments to resolve complex customer issues.
• Contributing to the continuous improvement of customer service processes and procedures.

Connaissances

Customer-facing experience

English and Indonesian proficiency

Interpersonal skills

Empathy and patience

CRM software proficiency

Multitasking

Problem solving

Attention to detail

Reliability and punctuality

Adaptability

Positive attitude

Outils

CRM systems

Description du poste

Vornif Permata Group is seeking a dedicated Customer Service professional for a full-time position in South Jakarta. The role focuses on delivering exceptional experiences as the main point of contact for customers, handling inquiries with professionalism and care.

You will respond via phone, email, chat, and other channels, resolve issues, process orders, and nurture customer loyalty while maintaining accurate records.