Customer Service

Pengiklan Anonim; Jakarta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Competitive compensation package

Health and wellness coverage

Career development opportunities

Job summary

Vornif Permata Group is seeking a dedicated Customer Service professional for a full-time position in South Jakarta. The role focuses on delivering exceptional experiences as the main point of contact for customers, handling inquiries with professionalism and care.

You will respond via phone, email, chat, and other channels, resolve issues, process orders, and nurture customer loyalty while maintaining accurate records.

Qualifications

• Proven experience in a customer-facing role or customer service environment.
• Excellent verbal and written communication skills in English and Indonesian.
• Strong interpersonal abilities with a genuine passion for helping customers.
• Patience and empathy when dealing with challenging customer situations.
• Proficiency with customer service software, CRM systems, and general computer applications.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Problem-solving skills with the capacity to think critically and propose effective solutions.
• Attention to detail and accuracy in handling customer information and transactions.
• Reliability and punctuality with a strong work ethic.
• Flexibility to adapt to changing priorities and work schedules as needed.
• A positive attitude and willingness to go the extra mile for customer satisfaction.

Responsibilities

• Responding promptly to customer inquiries via phone, email, chat, and other communication channels.
• Providing accurate information about our products and services to address customer questions and concerns.
• Resolving customer complaints and issues in a professional and courteous manner, escalating where necessary.
• Processing orders, returns, and refunds whilst maintaining detailed records of all transactions.
• Building and maintaining positive relationships with customers to encourage repeat business and loyalty.
• Identifying opportunities to upsell or cross-sell products and services where appropriate.
• Maintaining comprehensive knowledge of company products, services, policies, and procedures.
• Following company guidelines and quality standards to ensure consistent service delivery.
• Collaborating with other team members and departments to resolve complex customer issues.
• Contributing to the continuous improvement of customer service processes and procedures.

Skills

Customer-facing experience

English and Indonesian proficiency

Interpersonal skills

Empathy and patience

CRM software proficiency

Multitasking

Problem solving

Attention to detail

Reliability and punctuality

Adaptability

Positive attitude

Tools

CRM systems

Job description

About the role

Vornif Permata Group is seeking a Customer Service professional to join our team on a full-time basis in South Jakarta. This role is pivotal in delivering exceptional customer experiences and maintaining the high standards of service that our clients expect. As a Customer Service representative, you will be the primary point of contact for our customers, ensuring their inquiries are handled professionally, efficiently, and with genuine care. This position is fundamental to our commitment to customer satisfaction and plays a crucial role in building lasting relationships with our clientele.

Key responsibilities

• Responding promptly to customer inquiries via phone, email, chat, and other communication channels
• Providing accurate information about our products and services to address customer questions and concerns
• Resolving customer complaints and issues in a professional and courteous manner, escalating where necessary
• Processing orders, returns, and refunds whilst maintaining detailed records of all transactions
• Building and maintaining positive relationships with customers to encourage repeat business and loyalty
• Identifying opportunities to upsell or cross-sell products and services where appropriate
• Maintaining comprehensive knowledge of company products, services, policies, and procedures
• Following company guidelines and quality standards to ensure consistent service delivery
• Collaborating with other team members and departments to resolve complex customer issues
• Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

• Proven experience in a customer-facing role or customer service environment
• Excellent verbal and written communication skills in English and Indonesian
• Strong interpersonal abilities with a genuine passion for helping customers
• Patience and empathy when dealing with challenging customer situations
• Proficiency with customer service software, CRM systems, and general computer applications
• Ability to multitask and manage multiple customer interactions simultaneously
• Problem-solving skills with the capacity to think critically and propose effective solutions
• Attention to detail and accuracy in handling customer information and transactions
• Reliability and punctuality with a strong work ethic
• Flexibility to adapt to changing priorities and work schedules as needed
• A positive attitude and willingness to go the extra mile for customer satisfaction

What we offer

At Vornif Permata Group, we are committed to creating a supportive and rewarding workplace environment. We offer competitive compensation packages that reflect market standards, comprehensive benefits including health and wellness coverage, and opportunities for professional development and career progression. We believe in recognising and rewarding outstanding performance, and we provide our employees with the tools and support they need to succeed. Our company culture emphasises teamwork, respect, and continuous improvement, ensuring that every team member feels valued and motivated to contribute their best work.

About us

Vornif Permata Group is a dynamic and forward-thinking organisation committed to delivering exceptional value and service to our customers. We operate with a mission to build trusted relationships through quality products and outstanding customer experiences. Our values centre on integrity, excellence, and customer-centricity, and these principles guide everything we do. With a strong presence in the Jakarta market, we have established ourselves as a reliable partner for our clients, and we continue to grow and evolve to meet the changing needs of our business landscape.