Customer Experience Specialist – Jakarta (On‑Site)

Viction One; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Viction One in Jakarta, Indonesia is seeking a Customer Relations Officer to handle day-to-day interactions with customers across multiple channels. This on-site role focuses on timely inquiries, issue resolution, and ensuring high service quality.

You will maintain records, prepare simple reports on feedback and satisfaction trends, and coordinate with internal teams to address concerns while upholding company standards in all external communications.

Qualifications

• Candidates should possess strong interpersonal skills and the ability to build positive client relations.
• Candidates should possess customer support experience and a track record of driving customer satisfaction.
• Candidates should possess analytical skills to interpret customer feedback and identify areas for service improvement.
• Candidates should possess clear verbal and written communication skills and the ability to handle sensitive situations professionally.
• Candidates should possess proficiency with common office software and customer service tools or CRM systems.
• Candidates should possess the ability to work on-site in Jakarta, manage time effectively, and handle multiple cases simultaneously.
• Candidates should possess a diploma or bachelor’s degree in Business, Communications, or a related field; prior experience in customer-facing roles is preferred.
• Candidates should possess fluency in Bahasa Indonesia and working proficiency in English.

Responsibilities

• Manage day-to-day interactions with customers across multiple channels.
• Respond to inquiries and resolve issues in a timely manner.
• Monitor service quality and follow up on open cases.
• Prepare simple reports on customer feedback and satisfaction trends.
• Coordinate with internal teams to address customer concerns.
• Support initiatives to improve customer experience and retention.
• Uphold company standards in all external communications.

Skills

Interpersonal skills

Customer support experience

Analytical skills

Verbal and written communication

Office software & CRM tools

On-site in Jakarta

Bachelor or Diploma in Business/Commun

Bahasa Indonesia fluency & English

Education

Diploma or Bachelor's degree in Business/Communications

Tools

CRM systems

Office software

Job description

Viction One in Jakarta, Indonesia is seeking a Customer Relations Officer to handle day-to-day interactions with customers across multiple channels. This on-site role focuses on timely inquiries, issue resolution, and ensuring high service quality.

You will maintain records, prepare simple reports on feedback and satisfaction trends, and coordinate with internal teams to address concerns while upholding company standards in all external communications.