Customer Relations Specialist - Jakarta On-site

vplus platinum 8 indonesia; Jakarta Pusat; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

PT. Victory International in Jakarta is seeking a Customer Relation Staff to handle customer interactions and inquiries on-site in Jakarta, Indonesia.

The role focuses on providing accurate product and service information, resolving issues, and maintaining customer records as part of a full-time team. The position involves coordinating with internal teams, following up on service requests, and contributing ideas to enhance customer satisfaction and retention, with opportunities to generate

Qualifications

• Strong customer-facing skills including customer service and support.
• Ability to build long-term relationships and maintain customer retention and satisfaction.
• Excellent communication skills, both verbal and written, in a professional business setting.
• Attention to detail, problem-solving abilities, and proactive handling of customer issues.
• Ability to work on-site in Jakarta, Indonesia, and collaborate with cross-functional teams.
• Basic computer literacy and familiarity with CRM or customer management tools is an advantage.
• Previous experience in customer relations is preferred but not mandatory.

Responsibilities

• Manage customer interactions and inquiries.
• Provide accurate information about products and services.
• Handle customer feedback and resolve issues promptly.
• Coordinate with internal teams to ensure consistent service delivery.
• Maintain customer records and follow up on service requests.
• Prepare simple reports on customer interactions and contribute ideas to improve customer experience.

Skills

Customer service

Relationship building

Communication skills

Attention to detail

Cross-functional collaboration

CRM familiarity

Experience in customer relations

Tools

CRM software

Job description

PT. Victory International in Jakarta is seeking a Customer Relation Staff to handle customer interactions and inquiries on-site in Jakarta, Indonesia.

The role focuses on providing accurate product and service information, resolving issues, and maintaining customer records as part of a full-time team. The position involves coordinating with internal teams, following up on service requests, and contributing ideas to enhance customer satisfaction and retention, with opportunities to generate