Customer Relations Officer

vplus platinum 8 indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

vplus platinum 8 indonesia is seeking a Customer Relations Officer to manage day-to-day interactions with customers in Jakarta. You will handle inquiries, resolve issues promptly, and maintain accurate records of communications while coordinating with internal teams.

The role focuses on delivering high-quality service, monitoring feedback, and contributing to service improvements to strengthen long-term client relationships.

Qualifications

• Strong interpersonal skills to build relationships with diverse customers.
• Experience in customer support or client relations.
• Analytical skills for measuring satisfaction and improvements.
• Effective communication in Bahasa Indonesia and English.
• Detail-oriented with ability to manage multiple requests.
• Proficiency with CRM software and common office tools.
• Diploma or bachelor's degree in Business, Communications, Marketing or related field is a plus.

Responsibilities

• Manage day-to-day interactions with customers.
• Handle inquiries and resolve issues promptly.
• Maintain records of customer communications.
• Coordinate with internal teams to address concerns.
• Monitor feedback and report customer trends.
• Contribute to service standards and initiatives.

Skills

Interpersonal skills

Customer support

Communication

Bilingual (Bahasa Indonesia & English)

CRM software

Education

Diploma or Bachelor's degree in Business/Communications/Marketing

Tools

CRM software

MS Office

Job description

This full-time, on-site Customer Relations Officer role is based in Jakarta, Indonesia. The Customer Relations Officer is responsible for managing day-to-day interactions with customers, handling inquiries, and resolving issues in a timely and professional manner. The role includes maintaining accurate records of customer communications, coordinating with internal teams to address concerns, and ensuring high levels of customer satisfaction. The Customer Relations Officer will also monitor feedback, identify areas for service improvement, and contribute to initiatives that strengthen long-term client relationships. Regular reporting on customer trends and supporting the development of customer service standards are also part of the role.

Qualifications

• Strong interpersonal skills and the ability to build positive relationships with diverse customers and stakeholders.
• Customer support and client relations experience, with a focus on delivering consistent and high-quality service.
• Analytical skills and familiarity with customer satisfaction measurement and improvement initiatives.
• Effective communication skills in Bahasa Indonesia and English, both verbal and written.
• Attention to detail, strong organizational skills, and the ability to manage multiple customer requests simultaneously.
• Proficiency in common office and customer relationship management (CRM) software tools.
• Previous experience in customer service, client management, or a related field is preferred.
• Diploma or bachelor’s degree in Business, Communications, Marketing, or a related discipline is an advantage.