Customer Relation Staff

vplus platinum 8 indonesia; Jakarta Pusat; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

PT. Victory International in Jakarta is seeking a Customer Relation Staff to handle customer interactions and inquiries on-site in Jakarta, Indonesia.

The role focuses on providing accurate product and service information, resolving issues, and maintaining customer records as part of a full-time team. The position involves coordinating with internal teams, following up on service requests, and contributing ideas to enhance customer satisfaction and retention, with opportunities to generate

Qualifications

• Strong customer-facing skills including customer service and support.
• Ability to build long-term relationships and maintain customer retention and satisfaction.
• Excellent communication skills, both verbal and written, in a professional business setting.
• Attention to detail, problem-solving abilities, and proactive handling of customer issues.
• Ability to work on-site in Jakarta, Indonesia, and collaborate with cross-functional teams.
• Basic computer literacy and familiarity with CRM or customer management tools is an advantage.
• Previous experience in customer relations is preferred but not mandatory.

Responsibilities

• Manage customer interactions and inquiries.
• Provide accurate information about products and services.
• Handle customer feedback and resolve issues promptly.
• Coordinate with internal teams to ensure consistent service delivery.
• Maintain customer records and follow up on service requests.
• Prepare simple reports on customer interactions and contribute ideas to improve customer experience.

Skills

Customer service

Relationship building

Communication skills

Attention to detail

Cross-functional collaboration

CRM familiarity

Experience in customer relations

Tools

CRM software

Job description

The Customer Relation Staff at PT. Victory International - Satrio Jakarta is a full-time, on-site role based in Jakarta, Indonesia. This role focuses on managing customer interactions, responding to inquiries, and providing accurate information about products and services. The Customer Relation Staff will handle customer feedback, resolve issues promptly, and coordinate with internal teams to ensure consistent service delivery. Daily activities include maintaining customer records, following up on service requests, and supporting initiatives to improve customer satisfaction and retention. The role also involves preparing simple reports on customer interactions and contributing ideas to enhance the overall customer experience.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.
• Ability to build long-term relationships and maintain Customer Retention and Customer Satisfaction.
• Excellent Communication skills, both verbal and written, in a professional business setting.
• Attention to detail, problem-solving abilities, and a proactive approach to handling customer issues.
• Ability to work on-site in Jakarta, Indonesia, and collaborate effectively with cross-functional teams.
• Basic computer literacy and familiarity with CRM or customer management tools is an advantage.
• Previous experience in customer relations or a related field is preferred but not mandatory.