On-site Customer Relations Specialist – Jakarta

vplus platinum 8 indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

vplus platinum 8 indonesia is seeking a Customer Relations Officer to manage day-to-day interactions with customers in Jakarta. You will handle inquiries, resolve issues promptly, and maintain accurate records of communications while coordinating with internal teams.

The role focuses on delivering high-quality service, monitoring feedback, and contributing to service improvements to strengthen long-term client relationships.

Qualifications

• Strong interpersonal skills to build relationships with diverse customers.
• Experience in customer support or client relations.
• Analytical skills for measuring satisfaction and improvements.
• Effective communication in Bahasa Indonesia and English.
• Detail-oriented with ability to manage multiple requests.
• Proficiency with CRM software and common office tools.
• Diploma or bachelor's degree in Business, Communications, Marketing or related field is a plus.

Responsibilities

• Manage day-to-day interactions with customers.
• Handle inquiries and resolve issues promptly.
• Maintain records of customer communications.
• Coordinate with internal teams to address concerns.
• Monitor feedback and report customer trends.
• Contribute to service standards and initiatives.

Skills

Interpersonal skills

Customer support

Communication

Bilingual (Bahasa Indonesia & English)

CRM software

Education

Diploma or Bachelor's degree in Business/Communications/Marketing

Tools

CRM software

MS Office

Job description

vplus platinum 8 indonesia is seeking a Customer Relations Officer to manage day-to-day interactions with customers in Jakarta. You will handle inquiries, resolve issues promptly, and maintain accurate records of communications while coordinating with internal teams.

The role focuses on delivering high-quality service, monitoring feedback, and contributing to service improvements to strengthen long-term client relationships.