Customer Experience & Relations Officer

Viction.id; Jakarta Pusat; On-site; IDR 70,000,000 - 100,000,000; Full time

Job summary

Viction.id (Victory Education) is seeking a Customer Relation Officer in Jakarta to manage daily inquiries via chat, phone, and email, while maintaining strong client relationships and guiding learners through educational content.

The role includes monitoring satisfaction, resolving issues, documenting interactions, and contributing ideas to improve community engagement and retention in an on-site setting.

Qualifications

• Strong interpersonal and client-relations abilities to build trust with learners and partners.
• Experience in customer support, handling inquiries, and ensuring high-quality service.
• Analytical skills to interpret feedback and suggest process improvements.
• Excellent verbal and written communication in Indonesian; English is a plus.

Responsibilities

• Handle daily customer inquiries via chat, phone, and email.
• Maintain strong client relationships and follow up on user feedback.
• Monitor customer satisfaction and resolve issues to improve user experience.
• Document interactions and prepare basic reports on customer trends.

Skills

Interpersonal skills

Customer support

Analytical skills

Verbal communication

Written communication

CRM software

Office software

Multitasking

English advantage

Education

Diploma or Bachelor’s degree in Business/Communications/Marketing/Psychology

Tools

CRM systems

Office software

Job description

Viction.id (Victory Education) is seeking a Customer Relation Officer in Jakarta to manage daily inquiries via chat, phone, and email, while maintaining strong client relationships and guiding learners through educational content.

The role includes monitoring satisfaction, resolving issues, documenting interactions, and contributing ideas to improve community engagement and retention in an on-site setting.