Customer Excellence Rep. and Office Admin.

4880-PT THE CHEMOURS INDONESIA; Daerah Khusus Ibukota Jakarta; On-site; IDR 797,285,229 - 1,195,927,844; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Packages

Tuition Reimbursement

Learning and Development Opportunities

Company-paid Volunteer Day

Job summary

4880-PT THE CHEMOURS INDONESIA is looking for a Customer Excellence Rep. and Office Admin to join its team in Jakarta, Indonesia. Responsibilities include handling customer inquiries, managing orders, and supporting the sales team. The ideal candidate will possess a Bachelor's degree and have proven customer support experience.

Familiarity with SAP and proficiency in Microsoft Office Suite are preferred. The role offers competitive compensation, comprehensive benefits, and opportunities for professional development.

Qualifications

• Bachelor's degree required.
• Proven customer support experience required.
• Good command of English is necessary.
• Familiarity with SAP is preferred.

Responsibilities

• Respond promptly to customer calls and inquiries.
• Place orders mainly for imports and exports.
• Monitor shipment status and document accuracy.
• Handle customer complaints via SalesForce.
• Support sales team with reports and collections.
• Manage office admin tasks consistently.

Skills

Customer support experience

English proficiency

Interpersonal skills

Time management

Teamwork

Education

Bachelor’s degree

Tools

SAP

Microsoft Office Suite

Job description

Chemours is seeking a Customer Excellence Rep. and Office Admin. to join our growing team and will be based in Jakarta, Indonesia.

Responsibilities

• Respond promptly to customer calls and inquiries via phone or e-mail.
• Place orders in the system, mainly import orders both ocean and air shipping mode, including returns and export when required following business procedures, guidelines and policies.
• Monitor shipment status, ensure shipping document accuracy before providing to customers.
• Handle customer’s complaint timely in SalesForce, work with relevant parties such as investigator, Sales Manager and follow up to ensure resolution.
• Deliver Internal Customer Service Function works with full compliance.
• Work collaboratively with Sales Account Manager and functional support (Product stewardship, Supply Chain team, Shipping country customer service) for a smooth operation.
• Provide necessary support to Sales team when required such as, sales report, AR Collection.
• Participate in the business meeting when required.
• Manage office admin tasks regularly, including but not limit to: monthly report submission, TMF payment arrangement, cross team support, Local warehouse and service vendor coordinate, travel and other business support.

Qualifications

• Bachelor’s degree
• Proven customer support experience
• Familiarity with SAP
• Good command of English
• Proficient in Microsoft Office Suite
• Good interpersonal and communication skills
• Positive and service-oriented attitude
• Ability to multi-task, prioritize and manage time effectively
• Willingness to work as part of a team

Benefits

• Competitive Compensation
• Comprehensive Benefits Packages
• Tuition Reimbursement
• Learning and Development Opportunities
• Strong Inclusion and Diversity Initiatives
• Company-paid Volunteer Day

Equal Opportunity Employment Statement

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. Candidates must be able to perform all duties listed with or without accommodation.