Customer Excellence & Office Admin — Growth & Collaboration

The Chemours Company; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Packages

Tuition Reimbursement

Learning and Development Opportunities

Strong Inclusion and Diversity InitiAt

Company-paid Volunteer Day

Job summary

The Chemours Company is seeking a Customer Excellence Rep. and Office Admin. based in Jakarta, Indonesia. You will handle customer inquiries, process orders (import and return), and coordinate shipments while ensuring compliance and quality service.

You’ll collaborate with Sales and Supply Chain teams, generate reports, manage AR collections, and support local admin tasks with a proactive, team‑oriented mindset.

Qualifications

• Bachelor’s degree required.
• Proven customer support experience.
• Familiarity with SAP.
• Good command of English.
• Proficient in Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Positive and service-oriented attitude.
• Ability to multi-task, prioritize and manage time effectively.
• Willingness to work as part of a team.

Responsibilities

• Respond to customer calls and inquiries promptly by phone or e‑mail.
• Place orders in the system, including import orders and returns.
• Monitor shipment status and ensure document accuracy.
• Handle complaints in Salesforce and follow up to resolve.
• Support internal customer service activities with compliance.
• Collaborate with Sales and cross-functional teams for smooth operations.
• Provide sales reports and AR collection support.
• Participate in business meetings and assist with admin tasks.
• Manage office admin tasks including monthly reports, vendor coordination, and travel support.

Skills

Customer support

English communication

Microsoft Office

Interpersonal skills

Team player

Education

Bachelor’s degree

Tools

SAP

Job description

The Chemours Company is seeking a Customer Excellence Rep. and Office Admin. based in Jakarta, Indonesia. You will handle customer inquiries, process orders (import and return), and coordinate shipments while ensuring compliance and quality service.

You’ll collaborate with Sales and Supply Chain teams, generate reports, manage AR collections, and support local admin tasks with a proactive, team‑oriented mindset.