Customer Excellence Rep. and Office Admin.

The Chemours Company; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Packages

Tuition Reimbursement

Learning and Development Opportunities

Strong Inclusion and Diversity InitiAt

Company-paid Volunteer Day

Job summary

The Chemours Company is seeking a Customer Excellence Rep. and Office Admin. based in Jakarta, Indonesia. You will handle customer inquiries, process orders (import and return), and coordinate shipments while ensuring compliance and quality service.

You’ll collaborate with Sales and Supply Chain teams, generate reports, manage AR collections, and support local admin tasks with a proactive, team‑oriented mindset.

Qualifications

• Bachelor’s degree required.
• Proven customer support experience.
• Familiarity with SAP.
• Good command of English.
• Proficient in Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Positive and service-oriented attitude.
• Ability to multi-task, prioritize and manage time effectively.
• Willingness to work as part of a team.

Responsibilities

• Respond to customer calls and inquiries promptly by phone or e‑mail.
• Place orders in the system, including import orders and returns.
• Monitor shipment status and ensure document accuracy.
• Handle complaints in Salesforce and follow up to resolve.
• Support internal customer service activities with compliance.
• Collaborate with Sales and cross-functional teams for smooth operations.
• Provide sales reports and AR collection support.
• Participate in business meetings and assist with admin tasks.
• Manage office admin tasks including monthly reports, vendor coordination, and travel support.

Skills

Customer support

English communication

Microsoft Office

Interpersonal skills

Team player

Education

Bachelor’s degree

Tools

SAP

Job description

Creating Essential Chemistry That The World Needs

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure - sustainable solutions and more modern living depend on Chemours chemistry.

Chemours is seeking a Customer Excellence Rep. and Office Admin. to join our growing team and will be based in Jakarta, Indonesia.

The responsibilities of the position include, but are not limited to, the following:

• Responding promptly to customer calls and inquiries via phone or e-mail.
• Place orders in the system, mainly import orders both ocean and air shipping mode, including returns and export when required following business procedures, guidelines and policies.
• Monitor shipment status, ensure shipping document accuracy before providing to customers.
• Handle customer’s complaint timely in SalesForce, work with relevant parties such as investigator, Sales Manager and follow up to ensure resolution.
• Deliver Internal Customer Service Function works with full compliance.
• Work collaboratively with Sales Account Manager and functional support (Product stewardship, Supply Chain team, Shipping country customer service) for a smooth operation.
• Provide necessary support to Sales team when required such as, sales report, AR Collection.
• Participate in the business meeting when required.
• ID office admin. regular tasks management. including but not limit to: monthly report submission, TMF payment arrangement, cross team support, Local warehouse and service vendor coordinate, travel and other business support...

The Following Is Required For This Role

• Bachelor’s degree
• Proven customer support experience
• Familiarity with SAP
• Good command of English
• Proficient in Microsoft Office Suite
• Good interpersonal and communication skills
• Positive and service-oriented attitude
• Ability to multi-task, prioritize and manage time effectively
• Willingness to work as part of a team.

Benefits

Competitive Compensation

Comprehensive Benefits Packages

Tuition Reimbursement

Learning and Development Opportunities

Strong Inclusion and Diversity Initiatives

Company-paid Volunteer Day

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it - by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.

Learn more about Chemours and our culture by visiting Chemours.com/careers.

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.

Candidates must be able to perform all duties listed with or without accommodation.

Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry".