Customer Care

Rainbow Group; Jakarta Selatan; Sur place; IDR 66 960 000 - 111 600 000; Plein temps

Avantages offerts par ce poste

On-the-job training

Career progression

Flexible work options

Résumé du poste

Rainbow Group is seeking a dedicated Customer Care professional to join our team in South Jakarta. This is a full-time position where you will be the face of our organisation, delivering exceptional customer service and support to our valued clients.

In this customer-facing role, you will be instrumental in building lasting relationships with our customers, addressing their needs promptly, and ensuring their satisfaction with our products and services.

Qualifications

• Excellent communication and active listening in customer-facing roles.
• Empathy and a customer-first attitude in all interactions.
• Strong problem-solving and quick thinking for issue resolution.
• Ability to manage multiple queries with accuracy and care.
• Proficiency with computer systems and CRM tools.
• Fluency in Indonesian and English; additional languages a plus.

Responsabilités

• Respond to customer inquiries via phone, email, chat and other channels with professionalism.
• Provide accurate product/service information to address questions and concerns.
• Process requests, complaints and returns promptly and efficiently.
• Maintain detailed records of all interactions and transactions.
• Resolve issues, escalating complex matters when needed.
• Follow company policies to ensure consistent service.
• Build and maintain positive relationships to promote loyalty.
• Identify opportunities to upsell or cross-sell where appropriate.
• Collaborate with team members to ensure seamless experiences.
• Contribute feedback to improve customer needs and service gaps.

Connaissances

Strong communication

Active listening

Empathy

Problem-solving

multitasking

CRM software

Indonesian & English fluency

Calm under pressure

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

About the role

Rainbow Group is seeking a dedicated Customer Care professional to join our team in South Jakarta. This is a full-time position where you will be the face of our organisation, delivering exceptional customer service and support to our valued clients. In this customer-facing role, you will be instrumental in building lasting relationships with our customers, addressing their needs promptly, and ensuring their satisfaction with our products and services. Your work will directly impact customer retention and loyalty, making you a vital member of our customer service team.

What you'll be doing

• Responding to customer enquiries via phone, email, chat and other communication channels with professionalism and courtesy
• Providing accurate information about products and services to address customer questions and concerns
• Processing customer requests, complaints and returns in a timely and efficient manner
• Maintaining detailed and accurate records of all customer interactions and transactions
• Resolving customer issues to the best of your ability, escalating complex matters when necessary
• Following company policies and procedures to ensure consistent service delivery
• Building and maintaining positive relationships with customers to promote brand loyalty
• Identifying opportunities to upsell or cross-sell products and services where appropriate
• Collaborating with other team members to ensure seamless customer experiences
• Contributing to continuous improvement by providing feedback on customer needs and service gaps

What we're looking for

• Strong communication skills with the ability to listen actively and respond empathetically to customer concerns
• Professional demeanor and a customer-first attitude in all interactions
• Excellent problem-solving abilities and the capacity to think on your feet when addressing customer issues
• Organisational skills with the ability to manage multiple customer queries simultaneously
• Proficiency in using computer systems and customer relationship management (CRM) software
• Fluency in Indonesian and English; additional languages are advantageous
• Patience, resilience and the ability to remain calm under pressure
• High school diploma or equivalent; customer service experience or training is preferred
• Ability to work flexibly, including shifts during extended business hours if required
• A positive attitude and willingness to learn and develop within the role

What we offer

Rainbow Group is committed to creating an engaging and supportive work environment for all our employees. We offer competitive compensation packages, opportunities for professional development and career progression within a growing organisation. Our team benefits from a collaborative culture where your contributions are valued and recognised. We provide comprehensive on-the-job training to ensure you have the skills and knowledge needed to succeed, along with ongoing support from experienced managers and colleagues. We believe in work-life balance and offer flexibility where possible, alongside a range of employee benefits designed to enhance your wellbeing and job satisfaction.

About us

Rainbow Group is a customer-centric organisation dedicated to delivering high-quality products and services to our diverse client base. Our mission is to provide exceptional value and support to our customers whilst maintaining the highest standards of professionalism and integrity. We pride ourselves on our commitment to employee development and creating a workplace where talented individuals can thrive. With a focus on innovation and customer satisfaction, Rainbow Group has established itself as a trusted name in our industry. We foster a collaborative and inclusive culture where every team member plays an important role in our continued success.