Customer Service

Howel & Co; Jakarta Pusat; Presencial; IDR 55.800.000 - 89.280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diskon

Bonus kinerja

Asuransi kesehatan

Descripción de la vacante

Howel & Co mencari staf Customer Service yang berdedikasi untuk bergabung dengan tim kami di Jakarta Pusat. Peran utama adalah menangani pertanyaan pelanggan, memproses pesanan, dan menyelesaikan keluhan untuk menjaga pengalaman pelanggan yang positif.

Anda akan bekerja lintas tim untuk mengatasi masalah pesanan dan pengiriman, memberikan informasi produk secara tepat, serta meningkatkan prosedur layanan berdasarkan masukan pelanggan.

Formación

• Laki-laki / Perempuan, usia maks. 27.
• Gelar Sarjana di bidang apa saja (fresh graduates dipersilakan).
• Siap bekerja shift 24 jam, termasuk akhir pekan dan hari libur (jadwal tetap).
• Keterampilan komunikasi yang baik; mampu menangani situasi sulit secara profesional.
• Typing cepat dan akurat; keterampilan komputer dasar.
• Keterampilan pemecahan masalah yang kuat dan perhatian terhadap detail.
• Mampu bekerja sendiri maupun dalam tim.
• Kemampuan bahasa Inggris dasar; bahasa lain menjadi nilai plus.
• Empati yang tinggi dan komitmen terhadap kepuasan pelanggan.

Responsabilidades

• Tanggapi pertanyaan pelanggan dengan cepat dan profesional.
• Tangani masalah produk, pengembalian, dan pertukaran.
• Kelola dan lacak pesanan, pastikan pengiriman tepat waktu.
• Bekerja sama dengan tim logistik untuk menyelesaikan masalah pengiriman.
• Catat interaksi pelanggan secara akurat.
• Pantau dan respons terhadap ulasan dan umpan balik pelanggan.
• Memberikan informasi produk dan kebijakan.
• Perbaiki prosedur layanan secara berkelanjutan berdasarkan masukan.

Conocimientos

Layanan pelanggan

Komunikasi efektif

Typing cepat

Manajemen keluhan

Educación

Sarjana (S1)

Herramientas

MS Office

Descripción del empleo

DESKRIPSI PEKERJAAN

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

Responsibilities:

• Respond to customer inquiries promptly and professionally.


• Handle product issues, returns, and exchanges.


• Manage and track orders, ensuring timely delivery.


• Collaborate with the logistics team to resolve shipping issues.


• Maintain accurate records of customer interactions.


• Monitor and respond to customer reviews and feedback.


• Provide product and policy information.


• Continuously improve service procedures based on feedback.

KUALIFIKASI MINIMUM

Qualifications:

• Male/Female, max age 27.


• Bachelor's Degree in any field (fresh graduates welcome).


• Willing to work 24-hour shifts, including weekends and holidays (fixed schedule).


• Good communication skills; able to handle difficult situations professionally.


• Quick and accurate typing; basic computer skills.


• Strong problem-solving skills and attention to detail.


• Capable of working independently and as part of a team.


• Basic proficiency in English; additional languages a plus.


• High empathy and commitment to customer satisfaction.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service


• *PENDIDIKAN MINIMAL**: S1 (Sarjana)


• *SISTEM KERJA**: On-site


• *TIPE PEKERJAAN**: Full time


• *LOKASI**: Central Jakarta, DKI Jakarta, Indonesia


• *INDUSTRI**: Retail Industry


• *SITUS PERUSAHAAN**: http://www.howelandco.com


• *JUMLAH LOWONGAN**: 5 posisi

FASILITAS & BENEFIT

• Fasilitas: discounts, perf_bonus, med_ins

TENTANG PERUSAHAAN

About Us:

Founded in 2015, Howel & Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children's gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel & Co, we believe in turning ordinary moments into extraordinary memories-join the #HowelPeople and discover the power of a perfect gift.