Customer Care Specialist - Multilingual & Multichannel

Rainbow Group; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Flexible work options

Job summary

Rainbow Group is seeking a dedicated Customer Care professional to join our team in South Jakarta. This is a full-time position where you will be the face of our organisation, delivering exceptional customer service and support to our valued clients.

In this customer-facing role, you will be instrumental in building lasting relationships with our customers, addressing their needs promptly, and ensuring their satisfaction with our products and services.

Qualifications

• Excellent communication and active listening in customer-facing roles.
• Empathy and a customer-first attitude in all interactions.
• Strong problem-solving and quick thinking for issue resolution.
• Ability to manage multiple queries with accuracy and care.
• Proficiency with computer systems and CRM tools.
• Fluency in Indonesian and English; additional languages a plus.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels with professionalism.
• Provide accurate product/service information to address questions and concerns.
• Process requests, complaints and returns promptly and efficiently.
• Maintain detailed records of all interactions and transactions.
• Resolve issues, escalating complex matters when needed.
• Follow company policies to ensure consistent service.
• Build and maintain positive relationships to promote loyalty.
• Identify opportunities to upsell or cross-sell where appropriate.
• Collaborate with team members to ensure seamless experiences.
• Contribute feedback to improve customer needs and service gaps.

Skills

Strong communication

Active listening

Empathy

Problem-solving

multitasking

CRM software

Indonesian & English fluency

Calm under pressure

Education

High school diploma or equivalent

Tools

CRM software

Job description

Rainbow Group is seeking a dedicated Customer Care professional to join our team in South Jakarta. This is a full-time position where you will be the face of our organisation, delivering exceptional customer service and support to our valued clients.

In this customer-facing role, you will be instrumental in building lasting relationships with our customers, addressing their needs promptly, and ensuring their satisfaction with our products and services.