Lead Customer Care & Onboarding Specialist

Pt Kelas Pintar Edukasi Indonesia; Jawa Barat; On-site; IDR 39,060,000 - 66,960,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training program

Career advancement opportunities

Job summary

Pt Kelas Pintar Edukasi Indonesia in Depok is seeking a Customer Care Specialist to deliver outstanding support to customers of consumer electronics products. You will respond to inquiries via phone, email, and live chat, provide product information, troubleshoot issues, and act as a brand ambassador.

The ideal candidate communicates well in Bahasa Indonesia and English, remains patient and empathetic, and accurately documents interactions in the CRM.

Qualifications

• Fluency in Bahasa Indonesia and English for verbal and written communication.
• Patience and empathy when helping customers.
• Proficiency with common software and CRM tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies to customers.
• Troubleshoot and resolve issues related to product usage, orders, and returns.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain a high level of product knowledge and company policies.
• Contribute to customer satisfaction by providing empathetic and effective solutions.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to all company service standards and performance metrics.

Skills

Bilingual English/Indonesian

Interpersonal skills

Computer literacy

Time management

Customer service mindset

Education

High school diploma

Job description

Our client, a growing consumer electronics company, is seeking a dedicated and customer-focused Customer Care Specialist to join their team in Depok . This role is central to providing outstanding support to our customers, ensuring their satisfaction with our products and services. You will handle a variety of customer inquiries, troubleshoot issues, and serve as a brand ambassador. We are looking for an individual with excellent communication skills, a positive attitude, and a passion for helping others. This is a fantastic opportunity to build a career in customer service within a dynamic and innovative company located in Depok, Indonesia .

About the Role

Our client, a growing consumer electronics company, is seeking a dedicated and customer-focused Customer Care Specialist to join their team in Depok . This role is central to providing outstanding support to our customers, ensuring their satisfaction with our products and services. You will handle a variety of customer inquiries, troubleshoot issues, and serve as a brand ambassador. We are looking for an individual with excellent communication skills, a positive attitude, and a passion for helping others. This is a fantastic opportunity to build a career in customer service within a dynamic and innovative company located in Depok, Indonesia .

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies to customers.
• Troubleshoot and resolve customer issues related to product usage, orders, and returns.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain a high level of product knowledge and company policies.
• Contribute to customer satisfaction by providing empathetic and effective solutions.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to all company service standards and performance metrics.

Requirements

• Previous experience in a customer service or customer care role is highly desirable.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Strong interpersonal skills with a patient and empathetic demeanor.
• Proficiency with computers and common software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; further education or certifications are a plus.
• Commitment to providing exceptional customer service.
• Must be able to work from our office in Depok .

Benefits

Our client offers a competitive starting salary, comprehensive health benefits, and paid time off. Employees benefit from a structured training program designed to enhance their skills and knowledge. Opportunities for career advancement within the customer service department are available for high performers. Join a supportive team environment in Depok dedicated to customer excellence.

About the Role

Our client, a leading provider of home goods and appliances, is seeking a diligent Customer Care