Customer Service

Howel and Co; Jakarta Pusat; Presencial; IDR 60.000.000 - 100.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts

Performance bonus

Medical insurance

Descripción de la vacante

Howel and Co mencari profesional Customer Service yang berdedikasi untuk mendukung musim puncak seperti Ramadhan. Anda menjadi kontak utama pelanggan di berbagai platform, menangani pertanyaan, keluhan, dan pemrosesan pesanan untuk pengalaman pelanggan yang positif.

Anda bekerja sama dengan tim internal untuk mengatasi masalah pesanan dan pengiriman, menjaga kepuasan pelanggan, dan memberikan informasi produk serta kebijakan dengan tepat waktu.

Formación

• Bachelor’s Degree in any field; fresh graduates welcome.
• Willing to work 24-hour shifts, including weekends and holidays.
• Good communication and ability to handle difficult situations.
• Basic English; additional languages a plus.

Responsabilidades

• Respond to customer inquiries promptly and professionally.
• Handle product issues, returns, and exchanges.
• Manage and track orders; collaborate with logistics to solve shipping issues.
• Monitor customer reviews and provide product information.
• Maintain accurate records of customer interactions.
• Continuously improve service procedures based on feedback.

Conocimientos

Customer service

Communication skills

Typing speed

Basic computer literacy

Problem solving

Team work

English (Basic)

Educación

Bachelor’s Degree

Herramientas

MS Office

Descripción del empleo

DESKRIPSI PEKERJAAN

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Handle product issues, returns, and exchanges.
• Manage and track orders, ensuring timely delivery.
• Collaborate with the logistics team to resolve shipping issues.
• Maintain accurate records of customer interactions.
• Monitor and respond to customer reviews and feedback.
• Provide product and policy information.
• Continuously improve service procedures based on feedback.

KUALIFIKASI MINIMUM

Qualifications:

• Male/Female, max age 27.
• Bachelor’s Degree in any field (fresh graduates welcome).
• Willing to work 24-hour shifts, including weekends and holidays (fixed schedule).
• Good communication skills; able to handle difficult situations professionally.
• Quick and accurate typing; basic computer skills.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Basic proficiency in English; additional languages a plus.
• High empathy and commitment to customer satisfaction.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: Central Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: Retail Industry
• *SITUS PERUSAHAAN**: http://www.howelandco.com
• *JUMLAH LOWONGAN**: 5 posisi

FASILITAS & BENEFIT

Fasilitas: discounts, perf_bonus, med_ins

TENTANG PERUSAHAAN

About Us:

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.