CRM Content & Training Designer - Junior

Home Credit Indonesia; Jakarta Pusat; On-site; IDR 12,000,000 - 30,000,000; Full time

Job summary

Home Credit Indonesia seeks a Training & CRM Materials Specialist to design clear CRM communication and training content aligned with current product knowledge. You will develop interactive materials, train trainers, and manage intranet knowledge for accuracy, while supporting assessment tools to measure effectiveness.

A fast-paced, detail-oriented environment awaits. Ideal candidates have a Bachelor’s degree and 1+ year in a related role; strong English and Bahasa, with solid PowerPoint and

Qualifications

• Bachelor's degree in any major.
• Minimum 1 year experience in related role; fresh graduates with internship welcome.
• Strong communication in English and Bahasa (written and spoken) and presentation skills.
• Proficient MS Office, especially PowerPoint, and high attention to detail.
• Design skills; experience in telesales and marketing is a plus.
• Strong analytical thinking, creativity, target-oriented, fast learner and proactive.

Responsibilities

• Participate in designing processes and communications with relevant parties.
• Design and create training material, information blasts, and product/process knowledge content on time.
• Develop interactive and practical training materials for all levels.
• Train trainers to deliver materials and ensure messaging alignment.
• Manage knowledge section of HALO intranet related to CRM information for accuracy.
• Manage posttests in the DIKA learning system to measure training effectiveness.
• Respond to questions about CRM information via email, HALO, or other media.
• Support User Acceptance Testing to ensure CRM-related systems are properly designed and functioning.
• Provide improvement ideas for product, process, communication, and training tools.

Skills

Strong communication

Presentation skills

English and Bahasa

MS Office

Design skills

Analytical thinking

Fast learner

Proactive

Detail-oriented

Education

Bachelor's degree in any major

Tools

PowerPoint

DIKA LMS

HALO intranet

Job description

Home Credit Indonesia seeks a Training & CRM Materials Specialist to design clear CRM communication and training content aligned with current product knowledge. You will develop interactive materials, train trainers, and manage intranet knowledge for accuracy, while supporting assessment tools to measure effectiveness.

A fast-paced, detail-oriented environment awaits. Ideal candidates have a Bachelor’s degree and 1+ year in a related role; strong English and Bahasa, with solid PowerPoint and