CRM Content Development & Innovative Jr. Specialist

Home Credit Indonesia; Jakarta Pusat; On-site; IDR 12,000,000 - 30,000,000; Full time

Job summary

Home Credit Indonesia seeks a Training & CRM Materials Specialist to design clear CRM communication and training content aligned with current product knowledge. You will develop interactive materials, train trainers, and manage intranet knowledge for accuracy, while supporting assessment tools to measure effectiveness.

A fast-paced, detail-oriented environment awaits. Ideal candidates have a Bachelor’s degree and 1+ year in a related role; strong English and Bahasa, with solid PowerPoint and

Qualifications

• Bachelor's degree in any major.
• Minimum 1 year experience in related role; fresh graduates with internship welcome.
• Strong communication in English and Bahasa (written and spoken) and presentation skills.
• Proficient MS Office, especially PowerPoint, and high attention to detail.
• Design skills; experience in telesales and marketing is a plus.
• Strong analytical thinking, creativity, target-oriented, fast learner and proactive.

Responsibilities

• Participate in designing processes and communications with relevant parties.
• Design and create training material, information blasts, and product/process knowledge content on time.
• Develop interactive and practical training materials for all levels.
• Train trainers to deliver materials and ensure messaging alignment.
• Manage knowledge section of HALO intranet related to CRM information for accuracy.
• Manage posttests in the DIKA learning system to measure training effectiveness.
• Respond to questions about CRM information via email, HALO, or other media.
• Support User Acceptance Testing to ensure CRM-related systems are properly designed and functioning.
• Provide improvement ideas for product, process, communication, and training tools.

Skills

Strong communication

Presentation skills

English and Bahasa

MS Office

Design skills

Analytical thinking

Fast learner

Proactive

Detail-oriented

Education

Bachelor's degree in any major

Tools

PowerPoint

DIKA LMS

HALO intranet

Job description

0 - 2 Years

Permanent

Job Description

This role was mainly supporting CRM function in achieving the target by ensuring the communication materials/training materials in terms of design and content are easy to understand, relevant, and accurate which is aligned with current product and process knowledge.

The Job Description:

• Participate in the design of process and communication in collaboration with relevant parties.
• Design and create training material, information blast/briefing material related to product and process knowledge, sales skills, and or any information in accordance with current procedure and process based on the written and/or verbal description of process and/or product given by Process Team or any other team on timely manner.
• Develop training material which is interactive and practical, not limited to call script, or any communication materials both for experienced operators and new joiners.
• To train the trainers within function and or other function (as needed) to deliver the materials to make sure the message is aligned.
• Manage knowledge section of intranet (HALO) in relation with CRM related information, making sure the information is accurate and up to date.
• Manage posttest in company's learning management system (DIKA) in relation with CRM to measure that the product and process knowledge materials are delivered effectively at all levels.
• Respond to questions from operator/other employee in relation with CRM information on process and/or product through any media communication (email, HALO, etc).
• Responsible to participate in User Acceptance Testing to make sure that all system has been properly designed and working as expected.
• To provide improvement ideas related to product and process, communication, training tools, or any training process to impact the effectiveness and efficiency.

We are looking for Talents with:

• Bachelor's degree in any major.
• Min 1 (one) year experience in related position with financial industry will be an advantage, welcome fresh graduate with internship experiences.
• Strong communication both in English and Bahasa (written and spoken) and presentation skills with the ability to develop instructional material that can be easily understood.
• Having good MS Office skills, especially in Power point, high attention to detail and accuracy.
• Having design skill, exposure in Telesales and Marketing.
• Strong critical and analytical thinking, creative, target oriented, independent, fast Learner and proactive.
• Comfortable working in a fast paced, high demand and dynamic environment.