Client Relations Lead - Growth & Satisfaction

Magada Tirta Amerta

Palembang

On-site

IDR 78,120,000 - 122,760,000

Full time

3 days ago
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Benefits offered by this job

Performance-based bonuses
Health insurance
Professional development

Job summary

Magada Tirta Amerta in Palembang is seeking a Client Relations Representative to nurture strong, long-term client relationships. You will act as the primary contact for clients, addressing inquiries and delivering seamless service to ensure satisfaction and trust.

The role focuses on building rapport, coordinating with internal teams, and maintaining precise client records to drive ongoing success in client management.

Qualifications

  • Proven experience in client relations, account management, or a similar customer-facing role.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong ability to build rapport and maintain long-term client relationships.
  • Proficiency in CRM software and standard business applications.
  • Results-oriented approach with strong problem-solving capabilities.

Responsibilities

  • Serve as a dedicated point of contact for a portfolio of clients, managing communications and expectations.
  • Address client inquiries, concerns, and requests promptly and professionally.
  • Proactively engage with clients to ensure satisfaction and identify opportunities for enhanced service.
  • Maintain accurate and up-to-date client records and interaction logs.
  • Collaborate with internal departments to resolve client issues and ensure service delivery meets expectations.

Skills

Client relations
Account management
Interpersonal skills
Communication
Negotiation
Problem solving

Tools

CRM software
Business applications

Job description

Magada Tirta Amerta in Palembang is seeking a Client Relations Representative to nurture strong, long-term client relationships. You will act as the primary contact for clients, addressing inquiries and delivering seamless service to ensure satisfaction and trust.

The role focuses on building rapport, coordinating with internal teams, and maintaining precise client records to drive ongoing success in client management.

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