Client Relations Lead — Hybrid, Growth & Satisfaction

Dbs; Samarinda; Hybrid; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health and wellness benefits

Paid vacation and sick leave

Professional development and training

Hybrid work flexibility

Job summary

Our client in Samarinda seeks a proactive Client Relations Specialist to nurture relationships with clients across a hybrid work model, balancing remote and in-office collaboration. You will liaise with sales, technical support, and internal teams to ensure client satisfaction and smooth operations.

The role emphasizes understanding client objectives, proactive problem-solving, and maintaining accurate CRM records while delivering a positive client experience.

Qualifications

• Previous experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using CRM software and standard office productivity tools.
• Strong organizational skills and the ability to manage multiple client accounts.
• Ability to adapt to a hybrid work environment, balancing remote and in-office responsibilities.
• A proactive approach to problem-solving and a dedication to client success.

Responsibilities

• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns.
• Develop a deep understanding of client needs and business objectives.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify opportunities.
• Collaborate with sales, technical support, and other teams to resolve client issues.
• Manage client feedback and work towards continuous service improvement.
• Maintain accurate and up-to-date client records in the CRM system.

Skills

Client relations

Account management

Communication

Interpersonal skills

Hybrid work adaptability

Tools

CRM software

Job description

Our client in Samarinda seeks a proactive Client Relations Specialist to nurture relationships with clients across a hybrid work model, balancing remote and in-office collaboration. You will liaise with sales, technical support, and internal teams to ensure client satisfaction and smooth operations.

The role emphasizes understanding client objectives, proactive problem-solving, and maintaining accurate CRM records while delivering a positive client experience.