Relationship Officer - Palembang

Magada Tirta Amerta; Palembang; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Professional development

Job summary

Magada Tirta Amerta in Palembang is seeking a Client Relations Representative to nurture strong, long-term client relationships. You will act as the primary contact for clients, addressing inquiries and delivering seamless service to ensure satisfaction and trust.

The role focuses on building rapport, coordinating with internal teams, and maintaining precise client records to drive ongoing success in client management.

Qualifications

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to build rapport and maintain long-term client relationships.
• Proficiency in CRM software and standard business applications.
• Results-oriented approach with strong problem-solving capabilities.

Responsibilities

• Serve as a dedicated point of contact for a portfolio of clients, managing communications and expectations.
• Address client inquiries, concerns, and requests promptly and professionally.
• Proactively engage with clients to ensure satisfaction and identify opportunities for enhanced service.
• Maintain accurate and up-to-date client records and interaction logs.
• Collaborate with internal departments to resolve client issues and ensure service delivery meets expectations.

Skills

Client relations

Account management

Interpersonal skills

Communication

Negotiation

Problem solving

Tools

CRM software

Business applications

Job description

About the Role

Our client is seeking a professional and personable Client Relations Representative to join their established team in Palembang . This role is central to nurturing strong, long-term relationships with clients by ensuring their needs are met and their experience with the company is positive and seamless. You will serve as a primary contact for clients, addressing inquiries, providing solutions, and building trust. This is an exceptional opportunity to develop your career in client management and contribute to the success of an organization that values client satisfaction and professional growth.

Key Responsibilities

• Serve as a dedicated point of contact for a portfolio of clients, managing communications and expectations.
• Address client inquiries, concerns, and requests promptly and professionally.
• Proactively engage with clients to ensure satisfaction and identify opportunities for enhanced service.
• Maintain accurate and up-to-date client records and interaction logs.
• Collaborate with internal departments to resolve client issues and ensure service delivery meets expectations.

Requirements

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to build rapport and maintain long-term client relationships.
• Proficiency in CRM software and standard business applications.
• A results-oriented approach with strong problem-solving capabilities.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance coverage.
• Opportunities for professional development and training.
• A stable and supportive work environment.
• Career advancement within client management.