Customer Success & Support Associate

Magada Tirta Amerta; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Basic Salary

BPJS

Incentive

Insurance

Job summary

PT. MAGADA TIRTA AMERTA is seeking a customer service and sales support professional in Indonesia. The role involves guiding customers and partners in product usage, handling inquiries and disputes, and delivering excellent service to our consumer base.

Fresh graduates with up to two years in a similar role are welcome to apply. The position offers an opportunity to engage across registration, acquisition, and sales transactions, working in a dynamic team.

Qualifications

• Minimum D3/S1 in any major with GPA ≥ 2.75.
• Experience in customer service.
• Experience in sales.
• Typing speed 50 wpm with 90% accuracy.
• Strong empathy and energetic attitude.
• Fresh graduates welcome; up to 2 years in same role.

Responsibilities

• Guide customers and partners in using our products.
• Handle service inquiries and disputes from customers and partners.
• Deliver excellent customer service to customers and partners.
• Maintain relationships and community-building efforts with customers and partners.
• Support projects across registration, acquisition, and sales transactions.

Skills

Customer service

Sales

Typing 50 wpm

Empathy

Energetic

Education

D3/S1 degree

Job description

PT. MAGADA TIRTA AMERTA is seeking a customer service and sales support professional in Indonesia. The role involves guiding customers and partners in product usage, handling inquiries and disputes, and delivering excellent service to our consumer base.

Fresh graduates with up to two years in a similar role are welcome to apply. The position offers an opportunity to engage across registration, acquisition, and sales transactions, working in a dynamic team.