Captain Floor

PISON GROUP; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PISON Group in Bali is seeking a Captain Floor to lead daily Front of House operations. You will supervise the service team, coordinate with kitchen and bar, and ensure consistent service standards while delivering memorable guest experiences.

The role requires prior experience as Captain Floor or in a supervisory service position, strong leadership, excellent communication, and the ability to stay calm during busy service periods.

Qualifications

• Experience as Front of House supervisor or Captain Floor.
• Solid knowledge of restaurant service standards.
• Strong leadership and communication skills.
• Ability to manage high-paced dining rooms.

Responsibilities

• Oversee daily Front of House and floor operations during service.
• Supervise Waiters/Waitresses, Runners, and other service staff.
• Ensure guests receive friendly, professional, and efficient service.
• Monitor table assignments, guest flow, reservations, seating, and table turnover.
• Ensure food and beverages are served accurately and according to company standards.
• Coordinate closely with the kitchen, bar, and Front of House team to ensure smooth service.
• Monitor guest needs and handle inquiries, requests, and concerns professionally.
• Assist in resolving guest complaints and escalate issues to the Manager when required.
• Conduct pre-service briefings and communicate daily operational information to the team.
• Delegate tasks and ensure team members are properly assigned during service.

Skills

Leadership

Communication

Customer service

Team coordination

Table management

Conflict resolution

Job description

PISON Group is seeking a professional, experienced, and service-oriented Captain Floor to join our Front of House team in Bali. In this role, you will be responsible for overseeing daily floor operations, supervising the service team, ensuring excellent guest experiences, and maintaining consistent service standards.

Key responsibilities

Oversee daily Front of House and floor operations during service

Supervise and coordinate Waiters/Waitresses, Runners, and other service staff

Ensure guests receive friendly, professional, and efficient service

Monitor table assignments, guest flow, reservations, seating, and table turnover

Ensure food and beverages are served accurately and according to company standards

Coordinate closely with the kitchen, bar, and Front of House team to ensure smooth service

Monitor guest needs and handle inquiries, requests, and concerns professionally

Assist in resolving guest complaints and **escalate** issues to the Manager when required

Conduct pre-service briefings and communicate daily operational information to the team

Delegate tasks and ensure team members are properly assigned during service

About you

Previous experience as a Captain Floor, Floor Captain, Senior Waiter/Waitress, or in a similar supervisory role

Good knowledge of restaurant service standards and Front of House operations

Strong leadership and team coordination skills

Excellent communication and interpersonal skills

Strong customer service skills and attention to detail

Ability to handle guest concerns and resolve service issues professionally

Good knowledge of table management, guest flow, and restaurant operations

Ability to work efficiently in a fast-paced restaurant environment

Ability to remain calm and make decisions during busy service periods

Good teamwork, organization, and time management skills

About us

PISON Group is a growing Food & Beverage company with 6 outlets across Indonesia, known for delivering quality products and memorable dining experiences. With a strong focus on people, culture, and continuous growth, we are dedicated to building a team that is passionate, driven, and aligned with our vision.

Your application will include the following questions:

• How many years' experience do you have as a Floor Captain?