Captain Floor - Nilagiri Restaurant, Puncak

Bobobox; Cipanas; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Bobobox is seeking a Captain to lead the dining experience across bar, restaurant, and banquet areas in our FnB operations. You will coordinate service flow, supervise a diverse service team, and ensure high standards of hospitality and efficiency.

Collaboration with chefs and bartenders will be essential to deliver timely, delightful experiences. The role requires a hospitality or related degree, proven leadership in fine dining or high-end banquets, and strong English and Bahasa Indonesia

Qualifications

• Diploma or Bachelor's in hospitality management, hotel & restaurant management, or related field preferred.
• Strong leadership and guest service orientation are essential.
• Excellent communication in English; Bahasa Indonesia required as primary language.

Responsibilities

• Coordinate smooth service across bar, restaurant and banquet areas.
• Supervise servers, runners and bar staff; ensure grooming and knowledge of menus.
• Time deliveries with kitchen and bar; manage service pace and sequence.
• Monitor service speed and staff responsiveness to prevent delays.
• Ensure hygiene, safety and cleanliness standards are maintained.
• Maintain shift handovers and clear shift reports for continuity.

Skills

Leadership

Communication

Conflict resolution

Problem solving

Adaptability

Education

Diploma or Bachelor's in hospitality management

Job description

What you will do:

As a Captain (Bar, Restaurant, Banquet), you will play a crucial leadership role in ensuring a smooth and exceptional dining experience in the bar, restaurant, and banquet areas at Bobobox FnB business. As Captain, you will be responsible for coordinating smooth service operations, supervising team performance, and maintaining excellent service standards.

• Handle guest inquiries, special requests, or complaints with professionalism, discretion, and a solution-oriented mindset.
• Manage daily floor operations, including table assignments, service sequence, and pacing of courses to ensure smooth service
• Coordinate with the kitchen and bar to time the delivery of food and beverages appropriately.
• Monitor service speed and staff responsiveness to prevent service delays or bottlenecks.
• Supervise and guide servers, runners, and bar staff during service to ensure attentiveness, grooming standards, and knowledge of menus
• Ensure the restaurant/bar/banquet area is properly set up before service, maintaining cleanliness, orderliness, and standards.
• Monitor inventory level for service tools (e.g., menus, POS device, linens, condiments) and coordinate with relevant departments to stock
• Support the enforcement of hygiene and safety protocols as per regulatory standards
• Liaise closely with chefs and bartenders to stay informed about menu items, ingredients, preparation times, and potential out-of-stock items.
• Maintain clear communication through shift reports, noting guest feedback, and operational issues
• Ensure smooth handovers between shifts to maintain service continuity

You will fit in this job if you:

• Diploma or bachelor’s degree in hospitality management, hotel & restaurant management, or related field (preferred)
• Proven experience as a captain, supervisor, or similar leadership role in a fine dining restaurant or high-end banquet operation.
• Strong understanding of restaurant, bar, and banquet service standards and protocols.
• Skilled in table assignment planning, service sequencing, and floor management
• Familiarity with hygiene, safety, and sanitation regulations in F&B operations.
• Ability to lead, motivate, and coach a diverse service team to deliver level service
• Strong ability to manage multiple service areas simultaneously.
• Conflict resolution skills for handling guest complaints and team challenges calmly
• Excellent verbal communication in Bahasa Indonesia and English; additional languages are an advantage.
• Strong problem-solving abilities and adaptability in fast-paced, high-pressure situations.