Floor Captain

ANV Hospitality Group (Denpasar); Provinsi Bali; On-site; IDR 78,120,000 - 100,440,000; Full time

Job summary

ANV Hospitality Group (Denpasar) is seeking a Floor Captain to lead the service team and support the Floor Supervisor in daily restaurant operations on site in Bali, Indonesia.

The ideal candidate has at least 1 year of F&B experience, strong leadership, and exceptional guest service skills. Applicants should be able to work weekends and holidays, maintain high standards, and contribute to a smooth, efficient service flow.

Qualifications

• Proven leadership and communication skills.
• Good knowledge of restaurant service standards and F&B operations.
• Able to work under pressure in a fast-paced environment.
• Able to work independently and as part of a team.

Responsibilities

• Assist the Floor Supervisor in managing daily restaurant floor operations.
• Coordinate and supervise Waiters/Waitresses during service.
• Ensure guests receive friendly, professional, and efficient service.
• Monitor the service flow and ensure all tables are properly attended to.
• Assign sections and daily tasks to service staff.
• Assist in handling guest requests, feedback, and complaints professionally.
• Ensure food and beverages are served according to company standards.
• Conduct or assist with pre-shift briefings and communicate important information to the team.
• Maintain cleanliness, hygiene, and proper setup of the dining and service areas.
• Coordinate with the kitchen, bar, and other departments to ensure smooth service.
• Monitor the availability and proper use of service equipment.
• Support and guide new team members during their training.
• Report operational issues and staff concerns to the Floor Supervisor or Restaurant Manager.

Skills

Leadership

Communication

F&B service standards

Team supervision

Guest service

Education

SMA/SMK or equivalent

Job description

We are looking for a responsible, energetic, and service-oriented Floor Captain to join our Food & Beverage team. The ideal candidate will support the Floor Supervisor and lead the service team to ensure smooth and efficient daily operations.

Job Responsibilities

Assist the Floor Supervisor in managing daily restaurant floor operations.

Coordinate and supervise Waiters/Waitresses during service.

Ensure guests receive friendly, professional, and efficient service.

Monitor the service flow and ensure all tables are properly attended to.

Assign sections and daily tasks to service staff.

Assist in handling guest requests, feedback, and complaints professionally.

Ensure food and beverages are served according to company standards.

Conduct or assist with pre-shift briefings and communicate important information to the team.

Maintain cleanliness, hygiene, and proper setup of the dining and service areas.

Coordinate with the kitchen, bar, and other departments to ensure smooth service.

Monitor the availability and proper use of service equipment.

Support and guide new team members during their training.

Report operational issues and staff concerns to the Floor Supervisor or Restaurant Manager.

Job Requirements

Minimum Senior High School / Vocational School (SMA/SMK) or equivalent.

Minimum 1 year of experience as a Waiter/Waitress or in a similar F&B role.

Previous experience as a Captain or Team Leader is an advantage.

Good leadership and communication skills.

Good knowledge of restaurant service standards and F&B operations.

Well-groomed, friendly, and customer-oriented.

Able to work under pressure in a fast-paced environment.

Able to work independently and as part of a team.

Willing to work on shifts, including weekends and public holidays.

Responsible, proactive, and attentive to detail.