Floor Captain

Milk & Madu Group (Bali); Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Milk & Madu Group (Bali) is seeking an experienced Floor Captain to join the team for the new opening of The Common Uluwatu in Bali. You will support pre-opening preparations and oversee daily front-of-house operations to ensure service excellence.

You will lead the service team, conduct pre-shift briefings, maintain standards and guest experience, and collaborate with Kitchen, Bar, Host and Management. The role requires strong leadership, good English, and flexibility for weekends and holidays.

Qualifications

• 2–3 years of restaurant/hospitality operations experience.
• Experience as Floor Captain or senior waiter/waitress.
• Pre-opening experience is an advantage.
• Strong leadership, communication and guest-service skills.
• Good knowledge of F&B service standards.
• Hands-on, proactive, and able to work in a fast-paced environment.
• Good command of English is preferred.
• Willing to work flexible shifts, weekends and public holidays.

Responsibilities

• Support pre-opening preparation, mock service, soft opening, and launch operations.
• Lead and coordinate the service team during daily operations.
• Conduct pre-shift briefings and ensure team readiness.
• Maintain service standards, SOPs, cleanliness, and restaurant presentation.
• Ensure excellent guest experience and handle guest requests or concerns.
• Coordinate with Kitchen, Bar, Host, and Management teams.
• Assist with team training, coaching, and onboarding.
• Monitor staff grooming, attendance, discipline, and performance.
• Support opening and closing procedures and daily operational checks.

Job description

We are looking for an experienced Floor Captain to join our team for the new opening of The Common Uluwatu.

The Floor Captain will support the pre-opening preparation and daily front-of-house operations, ensuring excellent service standards and smooth restaurant operations.

Key Responsibilities

Support pre-opening preparation, mock service, soft opening, and launch operations.

Lead and coordinate the service team during daily operations.

Conduct pre-shift briefings and ensure team readiness.

Maintain service standards, SOPs, cleanliness, and restaurant presentation.

Ensure excellent guest experience and handle guest requests or concerns.

Coordinate with Kitchen, Bar, Host, and Management teams.

Assist with team training, coaching, and onboarding.

Monitor staff grooming, attendance, discipline, and performance.

Support opening and closing procedures and daily operational checks.

Requirements

Minimum 2–3 years of experience in restaurant/hospitality operations.

Previous experience as a Floor Captain, Senior Waiter/Waitress, or similar role.

Pre-opening experience is an advantage.

Strong leadership, communication, and guest-service skills.

Good knowledge of F&B service standards.

Hands-on, proactive, and able to work in a fast-paced environment.

Good command of English is preferred.

Willing to work flexible shifts, weekends, and public holidays.

Location: The Common Uluwatu, Bali

Employment Type: Full-Time

About us

Milk & Madu Group (Bali) is a prestigious hospitality and dining establishment located in the heart of Badung, Bali. We are committed to delivering world-class service and unforgettable culinary experiences to our valued guests from around the globe. Our philosophy centres on excellence, authenticity and genuine care for every person who visits our venues. We pride ourselves on our team's dedication to hospitality and our ability to blend traditional Balinese warmth with contemporary service standards. As a growing organisation within the vibrant tourism sector, we offer an exciting environment where hospitality professionals can thrive, develop their careers and be part of a community that celebrates success and values each team member's contribution.