Captain Floor - Nilagiri Restaurant, Puncak

Bobobox; Cipanas; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Bobobox FnB seeks a Captain to lead service in the bar, restaurant, and banquet areas at Nilagiri Restaurant, Puncak. You will coordinate smooth service, supervise staff, maintain standards, and ensure guest satisfaction.

You will work closely with chefs and bartenders, manage floor operations, and uphold hygiene and safety protocols in a fast-paced environment.

Qualifications

• Diploma or bachelor’s degree in hospitality management, hotel & restaurant management, or related field (preferred).
• Proven experience as a captain, supervisor, or similar leadership role in a fine dining restaurant or high-end banquet operation.
• Strong understanding of restaurant, bar, and banquet service standards and protocols.
• Familiarity with hygiene, safety, and sanitation regulations in F&B operations.
• Excellent verbal communication in Bahasa Indonesia and English; additional languages are an advantage.

Responsibilities

• Lead service operations in the bar, restaurant, and banquet areas, coordinating smooth service.
• Supervise servers, runners, and bar staff during service.
• Ensure proper setup, cleanliness, and standards before service.
• Monitor inventory of service tools and coordinate with departments to stock.
• Coordinate with kitchen and bar to time delivery of food and beverages.
• Handle guest inquiries, requests, or complaints with professionalism.
• Maintain shift handovers and station assignments.
• Communicate through shift reports noting guest feedback and issues.

Skills

Leadership

Floor management

Service coordination

Guest relations

Bilingual: Indonesian & English

Education

Diploma or Bachelor's degree in hospitality management

Tools

POS device

Job description

Captain Floor - Nilagiri Restaurant, Puncak

As a Captain (Bar, Restaurant, Banquet), you will play a crucial leadership role in ensuring a smooth and exceptional dining experience in the bar, restaurant, and banquet areas at Bobobox FnB business. As Captain, you will be responsible for coordinating smooth service operations, supervising team performance, and maintaining excellent service standards.

Handle guest inquiries, special requests, or complaints with professionalism, discretion, and a solution-oriented mindset.

Manage daily floor operations, including table assignments, service sequence, and pacing of courses to ensure smooth service

Coordinate with the kitchen and bar to time the delivery of food and beverages appropriately.

Monitor service speed and staff responsiveness to prevent service delays or bottlenecks.

Supervise and guide servers, runners, and bar staff during service to ensure attentiveness, grooming standards, and knowledge of menus

Ensure the restaurant/bar/banquet area is properly set up before service, maintaining cleanliness, orderliness, and standards.

Monitor inventory level for service tools (e.g., menus, POS device, linens, condiments) and coordinate with relevant departments to stock

Support the enforcement of hygiene and safety protocols as per regulatory standards

Liaise closely with chefs and bartenders to stay informed about menu items, ingredients, preparation times, and potential out-of-stock items.

Maintain clear communication through shift reports, noting guest feedback, and operational issues

Ensure smooth handovers between shifts to maintain service continuity

You will fit in this job if you:

Diploma or bachelor’s degree in hospitality management, hotel & restaurant management, or related field (preferred)

Proven experience as a captain, supervisor, or similar leadership role in a fine dining restaurant or high-end banquet operation.

Strong understanding of restaurant, bar, and banquet service standards and protocols.

Skilled in table assignment planning, service sequencing, and floor management

Familiarity with hygiene, safety, and sanitation regulations in F&B operations.

Ability to lead, motivate, and coach a diverse service team to deliver level service

Strong ability to manage multiple service areas simultaneously.

Conflict resolution skills for handling guest complaints and team challenges calmly

Excellent verbal communication in Bahasa Indonesia and English; additional languages are an advantage.

Strong problem-solving abilities and adaptability in fast-paced, high-pressure situations.