Captain Floor

PEACH HOSPITALITY GROUP; Jakarta Selatan; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PEACH HOSPITALITY GROUP in Jakarta Selatan is seeking a Floor Captain to cover the Manager in their absence and communicate management instructions to the team. You will mentor Servers and handle reservations during busy periods, ensuring high service standards and guest satisfaction.

You will also maintain a clean, organized dining area, greet guests professionally, and relay customer feedback to the Restaurant Manager to help improve operations.

Responsibilities

• Replace the Manager in their absence.
• Ensure the team performs to restaurant standards.
• Greet customers in a friendly, professional manner.
• Manage customer reservations during busy periods.
• Mentor Servers and provide basic training on etiquette and procedures.
• Ensure the work area is clean, organized, and hygienic; inspect dining tables and service areas.
• Record and relay customer feedback to the Restaurant Manager.

Job description

The Floor Captain is responsible for replacing the Manager in their absence and communicating all instructions from management to subordinates.

The Floor Captain is responsible for ensuring that the entire team performs their duties according to restaurant standards.

Welcome customers in a friendly and professional manner.

The Floor Captain is also responsible for managing customer reservations, especially during busy periods such as weekends or holiday seasons.

The Floor Captain serves as the main mentor for Servers and provides basic training on service etiquette, work procedures, and customer interaction.

The Floor Captain is responsible for ensuring that the work area remains clean, organized, and hygienic. Conduct routine inspections of dining tables and service areas to ensure they meet restaurant standards.

Record and communicate customer feedback and suggestions to the Restaurant Manager.